Jinal Hardik Patel

Key Responsibilities:

• Managed day-to-day operations of both the superette and vape shop, ensuring smooth business functioning across multiple product categories including groceries, tobacco, lotto, and vape products.
• Delivered excellent customer service, assisting with product selection, handling queries, and resolving complaints in a timely manner.
• Supervised and trained junior staff, assigned duties, and monitored performance to maintain high operational standards.
• Managed inventory, performed regular stocktakes, ordered supplies, and ensured correct merchandising and pricing.
• Handled cash register operations including EFTPOS, Lotto terminal, and vape sales systems with accuracy and efficiency.
• Maintained compliance with health, safety, and age-restricted sales regulations.
• Managed shop openings/closings and ensured security procedures were followed.

Key Achievements:

• Successfully increased daily sales through effective upselling and customer engagement techniques.
• Improved inventory management systems, reducing stock loss and over-ordering.
• Built loyal customer relationships by offering friendly, reliable service in a community setting.

Skills Utilized:

• Retail operations management
• Customer service and conflict resolution
• Inventory control and stock management
• Team leadership and staff supervision
• EFTPOS, Lotto terminal, and POS systems
• Cash handling and reconciliation
• Sales reporting and time management

Key Responsibilities:

• Managed front-office operations, including answering phones, greeting visitors, and responding to student and parent inquiries with professionalism.
• Maintained accurate student records, enrollment data, attendance logs, and confidential documentation in compliance with school policies.
• Coordinated administrative support for teaching staff, including scheduling meetings, organizing school events, and preparing official communication.
• Processed invoices, handled petty cash, and supported budget tracking and procurement of school supplies.
• Utilized student management systems and Microsoft Office tools (Word, Excel, Outlook) for effective record-keeping and communication.
• Ensured the school environment was welcoming, organized, and compliant with health and safety regulations.

Key Achievements:

• Streamlined the student registration process, improving efficiency and parent satisfaction.
• Played a key role in planning and executing successful school functions and events.
• Recognized for maintaining calm, supportive communication during high-traffic periods such as term starts and parent-teacher interviews.

Skills Utilized:

• Office administration and organization
• Record keeping and data management
• Strong communication and interpersonal skills
• Event coordination
• Confidentiality and attention to detail
• Microsoft Office Suite and school management systems

Key Responsibilities:

• Provided high-quality service to customers by assisting with account inquiries, transaction processing, and resolving banking issues in person and over the phone.
• Processed deposits, withdrawals, transfers, and other financial transactions accurately and efficiently.
• Promoted banking products and services such as savings accounts, credit cards, and loan options to meet customer needs.
• Verified customer identity and documentation to comply with anti-money laundering (AML) and KYC (Know Your Customer) policies.
• Maintained up-to-date knowledge of banking regulations, policies, and product offerings.
• Handled complaints calmly and professionally, ensuring timely resolution and customer satisfaction.

Key Achievements:

• Consistently met and exceeded performance targets for customer satisfaction and transaction accuracy.
• Recognized for cross-selling success and contributing to increased uptake of financial products.
• Commended for handling high-volume customer traffic during peak periods while maintaining service quality.

Skills Utilized:

• Customer relationship management
• Cash handling and transaction processing
• Sales and product promotion
• Problem-solving and conflict resolution
• Regulatory compliance (AML/KYC)
• Use of banking software and Microsoft Office Suite