Jingyi Luo
Auckland,AUK
Summary
Experienced in customer service and food service sectors in New Zealand, with NZCEL Level 5 certification. Fluent in English, Mandarin, and Cantonese, showcasing strong communication skills. Developed teamwork and adaptability through diverse volunteer and corporate experiences. Pursuing a Master’s in Supply Chain Management at AUT to enhance expertise.
Overview
8
8
years of professional experience
Work History
Volunteer
Auckland City Mission
Auckland, New Zealand
06.2025 - Current
- Assisted in Op Shop sales, grocery store service, breakfast service, and food distribution.
- Operated cashier system, handled orders, and supported customers with friendly service.
- Gained experience in fast-paced environments requiring teamwork and attention to detail.
Account & Media Manager
International Advertising Agencies (Denstu\Hakuhodo\Macan)
, China
01.2018 - 01.2023
- Account & Media Manager for international clients, including Honda, Nissan, Canon, and Infiniti.
- Managed vendor relationships, reporting, and large campaigns with accuracy and data-driven decisions.
- Developed strong skills in project management, multicultural collaboration, and delivering high-quality service.
- Known for Japanese client service standards: precision, respect, and continuous improvement.
Education
Master of supply chain management -
AUT
Auckland10-2026
NZCEL Level 5 -
06.2025
Bachelor’s - Advertising
Guangzhou University
Skills
- Empathy and Patience
- Customer Service
- Problem-Solving Ability
- Teamwork
- Communication Skills
- Cashiering
- Shelf presentation
- Stock management
- Meal preparation
- Customer orders
- Cash handling
- Hygiene standards
Availability
- Student Visa valid until 26 Nov 2026 (then 3-year Open Work Visa)
- Before 28 Oct 2025: Available for any shift.
- From 28 Oct 2025: Monday–Friday: 7 am–12 pm, 5 pm–10 pm; Saturday–Sunday: 7 am–10 pm
References
- Wendy Smith, Manager, Auckland City Mission K-Road Op Shop, Wendy.S@aucklandcitymission.org.nz
- Elena Kelly, NZCEL Teacher, Bridge International College, elenakelly@bridge.ac.nz
Timeline
Volunteer
Auckland City Mission
06.2025 - Current
Account & Media Manager
International Advertising Agencies (Denstu\Hakuhodo\Macan)
01.2018 - 01.2023
Master of supply chain management -
AUT
NZCEL Level 5 -
Bachelor’s - Advertising
Guangzhou University