Jingyi Wang
Auckland,New Zealand
Summary
I am highly motivated with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Store Assistant - Full Time
Full Tank Group Ltd
, Auckland
08.2024 - Current
- Operated the point-of-sale system, efficiently handling cash, credit, and transactions.
- Maintained knowledge of all menu items, specials, and promotions of Tank products.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Store Manager
M&7 NEW ZEALAND LTD
01.2022 - 07.2024
- Managed inventory control, cash control, store opening, and daily operations.
- Connecting with the influencers, operating social media accounts, and organizing VIP events.
- Working closely with the brand's founder, building the brand image, and campaign.
- Assessing and analyzing advertising campaign impact on consumer purchases and demand.
- Writing reports on optimizing social media trends with data and forecasted trends.
- Training employees in product specifications, sales incentives, and selling techniques significantly increases customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Assistant Store Manager
HKS Bubble Waffle&Gelato
01.2019 - 01.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Developed innovative and creative merchandise displays to drive point-of-sale purchases
Education
Master of Creative Writing - Screenwriting
Auckland University of Technology
Auckland02.2023
Bachelor of Fine Arts - Construction & sculpture
University of Auckland
Auckland10.2021
Skills
- Analytical thinking
- Operations management
- Ability to multitask
- Written communication
- Customer service
- Team collaboration
- Excel software
Languages
- English, Advanced (C1)
- Chinese, Native
Timeline
Store Assistant - Full Time
Full Tank Group Ltd
08.2024 - Current
Store Manager
M&7 NEW ZEALAND LTD
01.2022 - 07.2024
Assistant Store Manager
HKS Bubble Waffle&Gelato
01.2019 - 01.2022
Master of Creative Writing - Screenwriting
Auckland University of Technology
Bachelor of Fine Arts - Construction & sculpture
University of Auckland