Jinky Cochlan
Christchurch,CAN
Summary
PERSONAL STATEMENT
I have had the opportunity to work at a wide variety of occupations. I have learnt to adapt to different working environments with ease. Being a mature and flexible person, I enjoy working with other people and thrive on teamwork, but am also just as efficient when required working on my own. I am a results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Guest Services Ambassador
The International Antarctic Centre
12.2018 - Current
- Cross-sell merchandise and services & assist with physical inventory counts
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Performed other ad hoc tasks with administration support team
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Guest Service Agent
Commodore Airport Hotel
02.2020 - 07.2021
- Prepare guests' check in on arrival and check out on departure
- Efficiently and accurately complete all Front Office accounting procedure
- Receive inquiries and make booking on hotel's reservation system
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Private Tutor
My English School
07.2011 - 10.2015
- Taught multi ethnic Malaysian kids focusing on grammar and handwriting
- Created technology-based interactive lesson plans
- Met with parents to discuss student progress and address concerns.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
English Grammar Tutor/Facilitator
TEFL International
05.2010 - 11.2010
- Trained native speakers and teachers on effective grammar
- Tutored, coached and evaluated international trainees on English language proficiency
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
Personal Assistant
Casita de Toqueros
04.2009 - 08.2009
- Performed all administration tasks & liaise with customers
- Oversaw company's accommodations & grounds
Teacher Trainer
TEFL International
02.2009 - 08.2009
- Trained trainee teachers on effective grammar teaching
- Observed practice teaching, giving feedback and grading.
- Located materials and online resources by demonstrating use of equipment and software.
ESL Teacher/Administrator
The Korean Village
12.2008 - 02.2009
- Supervised and managed ESL teachers
- Organised trips and other activities
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Trainer/Course Administrator
TEFL International Ios
04.2008 - 11.2008
- Facilitated and liaised with trainees before & after Ios Island arrival & departure
- Taught interactive grammar & all admin duties
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Assistant Trainer
ALTONKA International Language School
07.2006 - 03.2008
- Coached, trained & evaluate trainee teachers
- Filed, organized and archived training materials to support future training sessions.
OJT Banking Assistant
ASPAC Bank Incorporated
04.2003 - 06.2004
- Performed general and ad hoc duties and tasks
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
Education
Career Preparation,Pre-Health Pathway,Level -
ARA Institute of Canterbury
Christchurch, NZ11.2021
Certificate in Tourism and Travel Strand Level 3 & 4 - Tourism
Ara Institute of Canterbury
Christchurch, NZ11.2018
Diploma - Computer Science
St. Louise De Marillac College
Cebu, Philippines03.2004
Skills
- Proven Team Player
- Strong Organizational Skills
- Strong Customer Service
- Excellent Communication Skills
- Well-tempered & Matured
- Guest Service and Assistance
- Creative Solutions
- Cash Register Operations
- Product Sales
- Customer Satisfaction
- Professional
- Good Work Ethic
plants, reading books, movie enthusiasts
I used to have 100 plus houseplants.
Big Agatha Christie fan - read all her books.
I dissect every scene in movies.
Timeline
Guest Service Agent
Commodore Airport Hotel
02.2020 - 07.2021
Guest Services Ambassador
The International Antarctic Centre
12.2018 - Current
Private Tutor
My English School
07.2011 - 10.2015
English Grammar Tutor/Facilitator
TEFL International
05.2010 - 11.2010
Personal Assistant
Casita de Toqueros
04.2009 - 08.2009
Teacher Trainer
TEFL International
02.2009 - 08.2009
ESL Teacher/Administrator
The Korean Village
12.2008 - 02.2009
Trainer/Course Administrator
TEFL International Ios
04.2008 - 11.2008
Assistant Trainer
ALTONKA International Language School
07.2006 - 03.2008
OJT Banking Assistant
ASPAC Bank Incorporated
04.2003 - 06.2004
Career Preparation,Pre-Health Pathway,Level -
ARA Institute of Canterbury
Certificate in Tourism and Travel Strand Level 3 & 4 - Tourism
Ara Institute of Canterbury
Diploma - Computer Science
St. Louise De Marillac College
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