JINKY MARCOS
Hamilton,WKO
Summary
I am an accomplished Credit and Collection Specialist with extensive custorner service experience, including volunteering as a Deputy for Fundraising at Cardinal Santos Medical Center—Charity. Currently pursuing a Level 4 qualification in Mental Health and Addiction
Support, I aim to leverage my diverse skills and dedication to promote individual well-being. With a strong passion for client safety and delivering exceptional care, I seek to contribute as a valuable team member in a dynamic health and well-being organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sushi Clerk
Maki Mono
11.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling sushi orders.
- Meticulously adhered to recipe measurements for sauces and condiments ensuring perfect flavor balance in each dish.
- Prepared high-quality sushi dishes using fresh ingredients for optimal taste and presentation.
- Provided excellent customer service by addressing inquiries promptly and courteously, leading to high levels of customer satisfaction.
- Maintained a clean and sanitary work environment, ensuring compliance with food safety regulations.
- Collaborated with other team members to ensure a smooth workflow during busy periods.
Credit and Collection Specialist
Cardinal Santos Medical Center
05.2020 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collaborated with cross-functional teams to identify areas for process improvement within the collections department.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
Cash Administrative Management
Cardinal Santos Medical Center
03.2018 - 05.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Information Clerk
Cardinal Santos Medical Center
04.2017 - 03.2018
- Provided excellent customer service by promptly addressing questions and concerns with a professional demeanour.
- Greeted walk-in guests and patients with warmth, professionalism, and genuine care.
- Managed incoming and internal calls, addressing inquiries, resolving issues, and directing calls to appropriate departments.
- Collaborated with patient advocates and clinical teams to address patients' immediate special needs.
- Escalated patient concerns to the Head of Customer Care for timely resolution.
Education
Certifcate - Health And Wellbeing Level 4
New Zealand Skills And Education College
Hamilton, NZ07-2025
Bachelor of Arts - in Theology Majoring in Christian Education
FEBIAS College of Bible
Karuhatan, Valenzuela City03-2015
Skills
- Cultural competency
- Positive attitude
- Time management
- Empathetic
- Team collaboration
- Problem-Solver
- Proficient in Microsoft Word
- Accurate Documentations
- Sanitation practices
- Food safety
- Customer Service
- Driver License
Certification
- Passed The Philippine Licensure Examination for Teachers 2019
Registration No. 1804862
Professional Regulation Commission Republic of the
Philippines 2019
- PEARSON English Test
- English Proficiency for Customer Service Workers
Languages
English
Professional Working
Timeline
Sushi Clerk
Maki Mono
11.2024 - Current
Credit and Collection Specialist
Cardinal Santos Medical Center
05.2020 - 07.2023
Cash Administrative Management
Cardinal Santos Medical Center
03.2018 - 05.2020
Information Clerk
Cardinal Santos Medical Center
04.2017 - 03.2018
- Passed The Philippine Licensure Examination for Teachers 2019
Registration No. 1804862
Professional Regulation Commission Republic of the
Philippines 2019
- PEARSON English Test
- English Proficiency for Customer Service Workers
Certifcate - Health And Wellbeing Level 4
New Zealand Skills And Education College
Bachelor of Arts - in Theology Majoring in Christian Education
FEBIAS College of Bible
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