Jins Joseph

Experienced and highly motivated Commerce professional with a strong background in Banking, Business development, Customer service, compliance, credit lending, Leadership. Over the course of eight years in the banking sector, I have honed My skills in managing product portfolios,Credit Monitoring, Mortgage Adviser. Relationship Building, Networking, providing exceptional customer service, driving profitable volumes, and people managements. Recognized as a resourceful and consistent performer, my career is driven by qualities of resilience, passion, ownership, and accuracy. Proficient in various banking software, accounting tools, financial statements, and business applications, I am well-equipped to excel in a challenging role within the financial industry. I am eager to leverage my expertise and contribute significantly to the success of a dynamic financial organization.

• Pursuing Certificate in Financial Services (Level 5) version 2 (NZCFS Level 5 V2) NZ
• Certificate in Customer Service &Banking Codes and Standards (IIBF)
• XERO payroll Certified (NZ)
• Junior Associate of The Indian Institute of The Bankers
• Certificate Course in Foreign Exchange
• Certificate Course in Digital Banking
• Certificate Exam of Corporate Agents from Insurance Institute Of India.
• Certificate Course in Anti Money Laundering and Know Your Customer
• Diploma Course in Computer Application comprising the topics MS Office, Excel

• Minimized customer complaints and achieved KPI 96% customer satisfaction rating as a top performer in a customer service role.
• Collaborated with team of 10 in the development of "Channel Support Team", new initiative by the bank, especially for the support to 900 branches for credit card, debit card, visa,master card, internet banking and mobile banking.
• Played an integral role in a cross-functional team of 45 members, leading the seamless transition from traditional customer care to an advanced IVR-based system, resulting in enhanced customer interactions and streamlined service delivery.
• Collaborated with a dynamic team of 22 professionals over the course of 1 year to spearhead the successful development and implementation of South Indian Bank's esteemed "Priority Banking" program, which swiftly transformed into a flagship initiative, garnering significant recognition within the organization
• Consistently exceeded KPI scorecard targets by more than 100% for the past four years

• 21st National Mission for Capacity building of bankers for Financing MSME sector
• National level webinar on Investment for future
• UGC sponsored national seminar on 'Financial Sector Reforms'
• 21 days residential training of trainers Programme in communicative English and Basic IT Skills(ASAP)