Jinny Park

Worked in the Trade department - Trade Desk since June 2024

• Learned all required tasks quickly to maximise performance and focused on efficiency.
• Developed strong customer service and product knowledge skills, contributing to overall store performance.
• Assisted with inventory counts and stocking of merchandise.
• Assisted customers with selecting timber and related products to meet their specific needs.
• Recognised for providing excellent customer service, warmly welcoming every customer, actively listening to their needs, and ensuring timely, empathetic resolutions to their concerns.
• Communicated with suppliers to ensure timely delivery of special order products and resolve any concerns.
• Effectively managed interactions with upset or angry customers, maintaining professionalism while de-escalating situations.

• Fulfilled customer orders while complying with pricing, packaging, and weighing procedures
• Promoted new products and made recommendations for customers
• Addressed and resolved customer service issues to build trust and enhance satisfaction

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Provided recommendations on menu items and upsold food and drinks to increase sales
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.