JISSIN MARIA JOHN
Hamilton,WKO
Summary
Reliable and client-focused professional with experience in fashion design, quality assurance, inventory management, data analysis, and service coordination. Proven ability to maintain high product and service standards while building strong relationships with clients. Known for clear communication, strong organisational skills, and the ability to work in both customer-facing and technical roles. Consistently recognised for delivering high levels of client satisfaction and ensuring positive service outcomes. Seeking opportunities in retail, administration, customer service, or operations within dynamic New Zealand workplaces.
Overview
6
6
years of professional experience
Work History
Client Services Manager
Ebsolution, Hamilton
11.2024 - 05.2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled accounts, payroll, and staff rostering to maintain workforce efficiency
- Developed new employees and on-going performance assessment of current employees.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
Digital Content Analyst
Myntra
03.2022 - 10.2024
- Improved user experience through analyzing website analytics and making necessary adjustments to the site's layout and content.
- Audited e-commerce content for accuracy, consistency, and alignment with branding standards to improve customer engagement
- Ensured that product data and visuals met client expectations, enhancing overall satisfaction
- Maintained strong working knowledge of current trends within the digital landscape adapting strategies as needed remain competitive.
Quality Control Assistant
Milaaya Embroidery Pvt. Ltd.
01.2021 - 03.2022
- Performed inspections on garments to ensure quality standards and client design expectations were met
- Communicated with production teams to address design or quality concerns promptly
- Maintained inspection logs to track quality metrics and reduce returns for client orders
- Ensured accurate delivery of customised garments to meet both domestic and international client needs
Fashion Designer
Butterfly Boutique
03.2020 - 12.2021
- Sketched artistic and fresh designs for consideration based on the client's requirements.
- Designed seasonal styles according to upcoming trends and popular colour palettes.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Created documentation and care labels for finished products tailored to individual client needs
Community Support Worker
Community Centre
02.2019 - 01.2020
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
Bachelor of Design (Level 7) - Fashion Design
Institute of Fashion Technology Kerala
Kerala, India01-2019
Certificate of Data Analyst - Data Analysis
IBM
09-2024
Higher Secondary Education - Biology Science
St. George Higher Secondary School
Kerala, India04-2015
Skills
- Client relationships
- Team development
- Staff training
- Customer Service & Client Relations
- Microsoft Excel & Power BI
- Inventory & Retail Operations
- Quality Assurance & Control
- E-commerce Content Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Client Services Manager
Ebsolution, Hamilton
11.2024 - 05.2025
Digital Content Analyst
Myntra
03.2022 - 10.2024
Quality Control Assistant
Milaaya Embroidery Pvt. Ltd.
01.2021 - 03.2022
Fashion Designer
Butterfly Boutique
03.2020 - 12.2021
Community Support Worker
Community Centre
02.2019 - 01.2020
Bachelor of Design (Level 7) - Fashion Design
Institute of Fashion Technology Kerala
Certificate of Data Analyst - Data Analysis
IBM
Higher Secondary Education - Biology Science
St. George Higher Secondary School
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