Summary
Overview
Work History
Education
Skills
Timeline
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Jitendra Wankhede

Hamilton,Hamilton

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience various industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

14
14
years of professional experience

Work History

Team Leader Manager

Spark
09.2016 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Facilitated meetings to communicate team performance goals and results.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Delivered regular team meetings for aligned work towards common goals.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Implemented training programs to maximise team member development and potential.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Team Leader,

Pizza Hut
08.2014 - 08.2016
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.

Area Manager of Operations

Share Micro Finance
03.2010 - 10.2013
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.

Education

MBA - Management

STMU
Maharashtra

Skills

  • Financial Management
  • Team Building
  • Task Prioritization
  • Data Analysis
  • Organizational Skills
  • Time Management
  • Delegation Skills
  • Meeting Facilitation
  • Remote Team Management
  • Quality Assurance
  • Analytical Skills
  • Product Knowledge

Timeline

Team Leader Manager

Spark
09.2016 - Current

Team Leader,

Pizza Hut
08.2014 - 08.2016

Area Manager of Operations

Share Micro Finance
03.2010 - 10.2013

MBA - Management

STMU

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Jitendra Wankhede