Jithin Abhi
Thames,New Zealand
Summary
Diligent Desired Position with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager on Duty
Waiamu Beach Café
02.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Front of the House
Gastronomics Restaurant
01.2024 - 01.2025
Head Barista
Norwegian Cruise Lines
07.2015 - 06.2023
- Store in charge: - maintaining par stock and making new purchasing order
- Following the brand standards of the Company and making sure it is followed regularly
- Ensuring all the hygiene practices is carried out according to Public Health standards/regulations
- Maintaining the job-related records such as inventory, departmental and company protocols logbook, Public Health, training records etc
- Implementing up-selling techniques with the bar staffs and motivates them through incentive programs
- Providing on-the-job and off-the-job training for new joiners
Senior Bartender/Barista
The Intercontinental
05.2014 - 07.2015
- Company Overview: Dubai, UAE
- Ensuring perpetual inventory is updated on a daily basis and manage it discrepancies effectively
- Maintain guest data and feed back form
- Followed the opening and closing checklist in the bar according to the shifts
- Preparing monthly themed cocktails for the lounge & bar
- Maintaining accurate par stock for the smooth operation
- Assisting cost control team for the monthly inventory
- Preparing promotions monthly basis
- Dubai, UAE
Senior Bartender
One &Only Royal Mirage Hotel
09.2011 - 04.2014
- Company Overview: Dubai, UAE
- Dubai, UAE
Bartender
Zuri
07.2009 - 08.2011
- Company Overview: Bangalore, India
- Bangalore, India
Education
Bachelor's Degree In Hospitality - Hotel Management
The Oxford College
Bangalore06.2009
Plus-2 - Secondary Education
St Thomas HSS Malayattoor
Kerala01.2005
S.S.L.C - Secondary Education
St Thomas HS Malayattoor
Kerala01.2003
Skills
- Customer service focus
- Staff training and development
- Policy enforcement
- Goal oriented
- Decision-making
- Employee motivation
- Sales and marketing
- Budgeting expertise
- Task delegation
- Processes and procedures
- Complex Problem-solving
- Operations management
- Waste reduction
Certification
- LCQ - Licence Controller Qualification,
- Indus Seafarers Training Academy, ISTA/BSTCW/B05/096/2018
- Certificate of Proficiency in Personal Survival Techniques
- Certificate of Proficiency in Fire Prevention and Fire Fighting
- Certificate of Proficiency in Elementary First Aid
- Certificate of Proficiency in Personal Safety and Social Responsibilities
Personal Information
- Passport Number: U4740322
- Passport Expiry Date: 08/17/30
- Date of Birth: 06/07/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Awards
- W-SET (Diploma in Wines & Spirits) Level -1
- Havana Club Master Mojito competition
- Johnson Diversey Basic Food Hygiene Course completion
- Bacardi - Professional Bartending competition Runner -up
- Best bartender of the year for One and Only Royal mirage (2013)
Disclaimer
The above stated information is true to the best of my knowledge and brief.
Timeline
Manager on Duty
Waiamu Beach Café
02.2024 - Current
Front of the House
Gastronomics Restaurant
01.2024 - 01.2025
Head Barista
Norwegian Cruise Lines
07.2015 - 06.2023
Senior Bartender/Barista
The Intercontinental
05.2014 - 07.2015
Senior Bartender
One &Only Royal Mirage Hotel
09.2011 - 04.2014
Bartender
Zuri
07.2009 - 08.2011
- LCQ - Licence Controller Qualification,
- Indus Seafarers Training Academy, ISTA/BSTCW/B05/096/2018
- Certificate of Proficiency in Personal Survival Techniques
- Certificate of Proficiency in Fire Prevention and Fire Fighting
- Certificate of Proficiency in Elementary First Aid
- Certificate of Proficiency in Personal Safety and Social Responsibilities
Bachelor's Degree In Hospitality - Hotel Management
The Oxford College
Plus-2 - Secondary Education
St Thomas HSS Malayattoor
S.S.L.C - Secondary Education
St Thomas HS Malayattoor
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