Jithin Pulambi Karthikeyan

Client: Xfinity Comcast Cable Communications, US

• Respond to customer queries in a timely and accurate way, identify customer needs, and help customers use specific features.
• Provide a full spectrum of services for customers, resolve service inquiries, or offer additional forms of real-time problem-solving.

Client: OPTUS Telecommunications company, AU

• Provided customer support and troubleshooting to ensure successful product implementation.
• Provided customer support via phone and email inquiries in a timely manner.
• Provided personalized customer support by responding to inquiries promptly and accurately.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.