Jithin Ghosh
IT Service Professional
Hamilton,WKO
Summary
Results-driven IT professional with expertise in technical support, system administration, and endpoint management. Skilled in troubleshooting, Microsoft 365, Intune, and network administration, with a strong background in IT service delivery and security compliance. Previously worked in medical device technology, providing technical training and support to healthcare professionals before transitioning to IT. Currently excelling in IT support and infrastructure management, delivering innovative solutions to optimize business operations. Seeking opportunities to leverage technical expertise, problem-solving skills, and client-focused approach in a dynamic IT environment.
Offering solid foundation in IT fundamentals and strong desire to learn and grow within technical support environment. Brings ability to quickly grasp new concepts and technologies, with specific skills in troubleshooting and customer service. Ready to use and develop diagnostic and problem-solving skills in [Desired Position] role.
Overview
6
6
years of professional experience
5
5
Languages
Work History
IT Support Officer / System Engineer
Electronet Services Ltd
07.2024 - Current
- Installed, configured, and maintained Windows and macOS workstations, ensuring optimal performance and security compliance
- Provided Tier 2/Tier 3 technical support via in-person, phone, and remote channels, troubleshooting hardware, software, and network issues
- Diagnosed and resolved complex desktop, printer, and peripheral issues, ensuring seamless operation and minimal downtime
- Assisted in automation of onboarding/offboarding processes, scripting user provisioning tasks using PowerShell and managing access controls in Active Directory and Azure AD
- Maintained and administered Windows Server environments, VM data backup, and disaster recovery processes, ensuring business continuity
IT Field Service Technician
Te Whatu Ora- Health New Zealand
03.2022 - 07.2024
- Provided on-site IT support for healthcare professionals, ensuring uninterrupted operation of clinical applications and medical IT systems
- Deployed and configured new desktops, laptops, and mobile devices, ensuring compliance with security and operational policies
- Implemented and managed Microsoft Intune policies for device security, application deployment, and remote management
Real Estate Sales Consultant
Property Brokers Limited
10.2021 - 07.2022
- Guided clients in marketing and purchasing properties at optimal prices and terms
- Conducted comparative market analyses to determine property values
- Prepared contracts, leases, deeds, and other necessary documentation for transactions
- Promoted sales through advertisements, open houses, and listing services
- Negotiated with clients, offering advice on market trends, pricing, legalities, and financial options
Medical Device Sales Manager
Various Medical Devices Companies in India
10.2015 - 07.2020
- Company Overview: Overseas Experience
- Endo-Mechanical and Energy Division of India Medtronic Pvt Ltd - Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals
- Worked to establish educational partnerships with key industry opinion leaders and training centers
- NSE Division of Stryker India Pvt Ltd - Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales
- Fujifilm Sonosite Ultrasound Devices in Point of Care - Determined promotional needs before calculating budgets
- Streamlined business functions, advising partners on policies and operating procedures
- Overseas Experience
IT Sales and Marketing Associate
Digicollect GIS
11.2013 - 10.2015
- Company Overview: Bangalore, Karnataka India
- AV support, printer deployment, outlook and email support, Storage management, VPN.Create users, user groups and give permissions on office 365
- AD administration likes create and manage users
- Supporting home users and business users remotely and onsite (Level 1/2/3)
- Assisted with technical updates to sales processing system by testing deployments and advising on optimal features
- Bangalore, Karnataka India
Education
Master of Science - Geoinformatics
Visvesaraya Technological University
Bachelor of Science - Electronics And Communication Engineering
Sahyadri College Of Engineering And Management
Skills
Microsoft Intune
Active Directory
Group Policy (GPO)
Microsoft 365
endpoint management
troubleshooting hardware
troubleshooting software
troubleshooting network issues
Windows Server administration
Azure AD
PowerShell scripting
virtualization technologies
VMware
Hyper-V
IT security policies
endpoint protection
patch management
firewalls
Global Protect
Fortinet
Azure
Exchange Online
SharePoint
OneDrive
Teams
onboarding automation
offboarding automation
IT documentation
process improvement
operational efficiency
Operating system support
Accomplishments
- Won MD's Club Award in 2018 at Medtronic for Sales Achievement
- Early Quota Achiever recognition in Stryker in 2019.
- Created a company-wide, comprehensive training program for all channel partner sales members.
- Supervised team of 15 Pax.
- Resolved product issue through consumer testing in Surgical Stapling.
Additional Information
- Hold NZQA Level 7 Certification (IT) ,
- Held NZ Real Estate sales Person Level 4 Certification.
- NZ Permanent Resident
- Hold New Zealand Full Driver License.
Timeline
IT Support Officer / System Engineer
Electronet Services Ltd
07.2024 - Current
IT Field Service Technician
Te Whatu Ora- Health New Zealand
03.2022 - 07.2024
Real Estate Sales Consultant
Property Brokers Limited
10.2021 - 07.2022
Medical Device Sales Manager
Various Medical Devices Companies in India
10.2015 - 07.2020
IT Sales and Marketing Associate
Digicollect GIS
11.2013 - 10.2015
Bachelor of Science - Electronics And Communication Engineering
Sahyadri College Of Engineering And Management
Master of Science - Geoinformatics
Visvesaraya Technological University