Jithu Saji Kanichattu
Glenview,Glenview
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Total Property Services
12.2022 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Health Care Assistant
Bupa, St Kilda
09.2021 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Commercial Cleaner
Total Property Services
07.2019 - 11.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
Bachelors in Applied Information Technology - Information Technology
Wintec
Hamilton, NZ07.2020
Skills
- Conflict Resolution Techniques
- Time Management
- Exceptional Telephone Etiquette
- Staff Management
- Client Relations and Retention
- Customer Service
- Staff Training
- Leading Team Meetings
- Work Prioritization
- Purchasing and Procurement
- Employee Scheduling
- Product Knowledge
Timeline
Customer Service Manager
Total Property Services
12.2022 - 09.2023
Health Care Assistant
Bupa, St Kilda
09.2021 - Current
Commercial Cleaner
Total Property Services
07.2019 - 11.2022
Bachelors in Applied Information Technology - Information Technology
Wintec
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