JIUHE FANG
Summary
- I possess extensive experience in effectively communicating with customers and demonstrate expertise in the field of mechanical maintenance, especially massage products.
- I possess a strong aptitude for learning and am highly motivated to acquire knowledge in the relevant aspects of my work. I am committed to diligently and proactively learning new skills, enabling me to quickly master them within a relatively short timeframe.
- I frequently engage with customers and excel in resolving their complaints while effectively mitigating conflicts. I possess strong skills in customer service, adeptly addressing their concerns and ensuring overall satisfaction.
- I have a highly flexible schedule and am eager to collaborate with the work schedule. I am readily adaptable and willing to accommodate the needs of the job to ensure optimal teamwork and productivity.
- With proficiency in both English and Chinese, I possess the ability to effectively communicate with customers who may face language barriers. This enables me to provide superior assistance to individuals who may not be fluent in English.
Overview
5
5
years of professional experience
Work History
After Sales Customer Service Manager
Irelax
12.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Having 4 years massage chair repair and maintenance experience. Having a lot of knowledge in the mechanical field.
- Good at communicate with Customer.
- Worked flexible hours across night, weekend and holiday shifts.
Education
No Degree - Postgraduate Diploma in Business
Icl GRADUATE BUSINESS SCHOOL
10-14 Lorne Street,Auckland,101010.2018
Skills
- Conflict Resolution
- Store manage
- Policy and Procedure Adherence
- Service Calls
- Malfunction Diagnosis
- Sourcing Requirements
- Sales Support
- User Experience
- mechanical repair and maintenance
Timeline
After Sales Customer Service Manager
Irelax
12.2018 - Current
No Degree - Postgraduate Diploma in Business
Icl GRADUATE BUSINESS SCHOOL
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