Jiya Kakadiya
Auckland,New Zealand
Summary
Motivated and customer-focused Front of House professional with proven experience in fast-paced hospitality environments. Skilled in delivering high-quality service, managing customer interactions, and maintaining operational efficiency during peak hours. Strong ability to multitask, communicate effectively, and create positive guest experiences. Currently working in a dynamic food service role and seeking to contribute to a high-performing team in a casual or part-time FOH position.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Front of House Team Member
Chaat Queens
Auckland, New Zealand
04.2025 - Current
- Deliver efficient and friendly customer service in a high-volume food environment, serving 80-120+ customers per shift
- Take and process customer orders accurately using POS systems with minimal errors (
- Manage food running and ensure timely service, reducing average wait times during peak hours
- Maintain cleanliness and organisation of the service area, consistently meeting hygiene and presentation standards
- Handle customer queries and resolve issues professionally, contributing to high customer satisfaction and repeat visits
- Greeted customers warmly and provided menu recommendations.
- Managed cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining area and service counters.
- Assisted in food preparation and presentation following health standards.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer inquiries and resolved complaints promptly.
- Supported promotional events by setting up displays and serving samples.
- Performed opening and closing procedures at the end of shift.
- Restocked necessary items like condiments, napkins, cutlery.
- Organized take-out orders for customers who requested them.
Cashier
Eden Park
Auckland, New Zealand
08.2024 - 03.2025
- Process 200+ transactions per event shift quickly and accurately in a high-pressure environment
- Maintained cleanliness and organization of checkout areas and displays.
- Collaborated with team members to ensure smooth store operations.
- Restocked merchandise on shelves to maintain inventory levels.
- Greeted customers and answered any questions they had about the store's products and services.
- Deliver excellent customer service to large crowds during major events, ensuring smooth queue flow
- Handle cash, EFTPOS, and digital payments with 100% accuracy in end-of-shift balancing
- Maintain a positive and professional attitude while serving diverse customer groups
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Monitored guests for signs of intoxication before serving more alcohol.
- Checked personal identifications during alcohol and tobacco sales.
- Discounted purchases by scanning and redeeming coupons.
Senior Team Member
Krafters Cart
04.2024 - 03.2025
- Supervised daily operations and supported a team of 4-5 staff during busy shifts
- Assisted in training 3+ new employees, improving onboarding efficiency and service consistency
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed customer interactions and resolved escalations, improving customer satisfaction outcomes
- Increased store presentation standards, contributing to improved customer engagement and sales
- Demonstrated leadership by coordinating tasks and ensuring smooth workflow during peak hours
- Maintained a clean and organized packing area throughout shifts.
- Packed products in accordance with specified instructions.
- Verified labels for appropriate order numbers and item specifications.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Organized tagging workflow to support efficient product labeling procedures.
Education
BBA - Accounting And Finance
Auckland Institute of Studies
Mt Albert , Auckland 02.2025 - 04.2026
Higher Secondary Education
Gujarat , IndiaSecondary Education
Gujarat , India Skills
- Customer Service Excellence
- Order Taking & POS Systems
- Food & Beverage Service
- Cash Handling & Transactions
- Team Collaboration
- Time Management & Multitasking
- Attention to Detail
- Adaptability
- Floor Presentation & Cleanliness
- Team leadership
- Data entry
- Microsoft 365
- Xero & MYOB software
Availability
Available for evening and night shifts, including weekends. Immediate start.
References
Available upon request
Timeline
Front of House Team Member
Chaat Queens
04.2025 - Current
BBA - Accounting And Finance
Auckland Institute of Studies
02.2025 - 04.2026
Cashier
Eden Park
08.2024 - 03.2025
Senior Team Member
Krafters Cart
04.2024 - 03.2025
Higher Secondary Education
Secondary Education