Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

JIYA LUTHRA

Palmerston North,MWT

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Work History

Customer Service Representative

Eat11
01.2025 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Guru Nanak Dev University
Amritsar
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Payment processing
  • Product knowledge

Languages

English
Professional Working
Punjabi
Professional Working

Timeline

Customer Service Representative

Eat11
01.2025 - 02.2025

High School Diploma -

Guru Nanak Dev University
JIYA LUTHRA