Jizel Jill Pineda
Maori Hill,Timaru
Summary
Dynamic Operations Support Analyst with a proven track record at Airline Metrics Pty. Ltd., excelling in system monitoring and process documentation. Adept at enhancing operational efficiency through meticulous data analysis and exceptional customer support. Recognized for fostering interdepartmental collaboration and maintaining a detail-oriented approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Operations Support Analyst
Airline Metrics Pty. Ltd.
Melbourne VIC 3000, Australia
08.2016 - 08.2018
- Monitored system performance to detect potential issues before they become major problems.
- Created reports summarizing operational activities.
- Coordinated with other departments to ensure successful troubleshooting of system issues.
- Responded promptly to inquiries from customers regarding operational issues.
- Documented changes in processes or procedures related to operations support functions.
Receptionist
Shields Security Services
Makati, Manila 1200, Philippines
06.2012 - 08.2016
- Maintained a tidy reception area to create welcoming environment.
- Greeted visitors and provided assistance as needed.
- Verified visitor requests before granting building access.
- Ensured security compliance by monitoring logbooks and issuing visitor badges.
- Updated daily logbook with accurate visitor information.
- Answered incoming calls, relayed messages, and transferred calls effectively.
- Executed data entry tasks with attention to detail.
Education
Bachelor of Science - Hotel and Restaurant Management
Systems Plus College Foundation
Balibago, Angeles City, Pampanga, Philippines04-2011
High School Diploma -
Systems Plus College Foundation
Balibago, Angeles City, Pampanga, Philippines03-2007
TRAININGS At
Texas Instruments Clark, Pampanga, PhilippinesSkills
- Process documentation and data analysis
- System monitoring
- Customer support and interdepartmental coordination
- Attention to detail
- Adaptable learning
- Operations management
Timeline
Operations Support Analyst
Airline Metrics Pty. Ltd.
08.2016 - 08.2018
Receptionist
Shields Security Services
06.2012 - 08.2016
Bachelor of Science - Hotel and Restaurant Management
Systems Plus College Foundation
High School Diploma -
Systems Plus College Foundation
TRAININGS At