Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

JJ Viljoen

Drury,New Zealand

Summary

Proactive and meticulous Service Manager with over 3 years of experience in Heavy machinery industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

13
13
years of professional experience

Work History

Service Manager

TDX
12.2023 - Current
  • Operational Management: Oversee workshop functions, job allocation, labor productivity, cost control, compliance, and performance reviews.
  • Inventory/Parts Management: Manage spare parts inventory, stock replenishment, cyclical stock takes, and liaise with logistics and purchasing teams.
  • Customer Service: Prepare quotes, build relationships with key accounts, negotiate disputed invoices, and promote service capabilities.
  • Warranty Management: Ensure warranty processes are followed, claims are submitted timely, and warranty parts are properly labeled and inspected.
  • Service Support: Mentor mechanics, allocate jobs based on skills, prepare job invoices, and maintain accurate workshop records.
  • Administration: Provide administrative support, ensure accurate invoicing, and manage payroll and timesheets.
  • Training: Ensure staff hold relevant licenses and complete training programs.
  • Health & Safety: Promote workplace safety, comply with safety policies, and report hazards.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Met with customers to discuss service needs and offer available solutions.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.

Service Manager

IMG
11.2022 - 12.2023
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Resolved customer complaints in professional and timely manner.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Field Service Technician

Terra Cat Industrial
10.2019 - 11.2022
  • Company Overview: New Zealand
  • Good communication skills with team members and customers.
  • Communicating stumbling blocks, challenges.
  • Completing service and warranty reports and ordering parts.
  • Following site/company safety rules and regulations, completing safety, injury, hazard, risk, and incident reports for site, machine, and jobs.
  • Good timekeeping on jobs timeously performance of all planned and unplanned jobs.
  • Making myself available to my team and customers after hours.
  • Performing mechanical and electrical repairs on equipment.
  • Ensuring safe and proper running of all machinery and equipment.
  • New Zealand
  • Machinery experienced in: All types of Caterpillar equipment, earth moving machinery and forestry equipment.
  • Followed safety procedures to avoid injuries in field.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.

Field Service Technician

Porter Mechanical Porter Group
06.2019 - 09.2019
  • Company Overview: New Zealand
  • Timeously performance of all planned and unplanned jobs.
  • Completion of assurance and warranty documentation.
  • Making myself available to my team after hours.
  • Conducting mechanical and electrical repairs.
  • Ordering of spares for breakdowns and maintenance.
  • Maintaining administration regarding legal requirements.
  • Completing work orders relating tasks done.
  • Communicating stumbling blocks, challenges.
  • Ensuring safe and proper running of all machinery and equipment.
  • Completing safety, injury, hazard, risk, and incident reports for area or Machine.
  • Participating in Safety meetings.
  • New Zealand
  • Machinery experienced in: Hyundai Excavators, Hyundai Loaders, Airman Excavators, Hitachi Excavators, Volvo Excavators, Cat Excavators, Terex Articulated Dump Trucks, Bomag Compactors, Komatsu Dozers, ASV Skid steers, Terex Skid steers.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Operated hand tools and power equipment according to company safety procedures.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.

TMM Mechanical Foreman

Goldfields South Deep Gold Mine
05.2016 - 01.2019
  • Company Overview: South Africa
  • Leading a team of thirty staff members. As well as managing my team, I am involved in a wider scope of work, including tracking daily work productions, providing technical support to the engineer, developing maintenance strategies, and assisting with breakdowns.
  • Ensuring material usage is up to standard.
  • Tracking trends of impact on performance levels.
  • Taking lead on maintaining production machinery.
  • Developing and training artisans.
  • Managing spares for breakdowns and maintenance repairs.
  • Overseeing required material availability to achieve desired output.
  • Making myself available to my team after hours.
  • Evaluating and monitoring performances, standards, labor, equipment, budgets, and targets.
  • Ensuring availability of afterhours standby duties and shift workers.
  • Maintaining safety, mining, and engineering policies.
  • Applying risk and change management procedures.
  • Conducting risk assessments and root cause failure analysis.
  • South Africa
  • Spearheaded cost reduction initiatives by identifying opportunities for process improvement and implementing strategic changes.
  • Prioritized safety, conducting regular inspections to ensure compliance with industry standards and regulations.
  • Streamlined communication between departments by establishing clear channels for updates and progress reports throughout project lifecycles.
  • Collaborated with project teams to deliver timely, high-quality results within budget parameters.
  • Maximized equipment lifespan through meticulous preventive maintenance procedures tailored to each unique piece of machinery under management.
  • Enhanced team productivity with comprehensive training programs and hands-on supervision.
  • Investigated equipment malfunctions to diagnose root causes and develop effective repair solutions swiftly.

Quality Controller

Glencore Eland Platinum Mine
12.2013 - 10.2015
  • Company Overview: South Africa
  • Worked as part of a dedicated engineering team, primarily supplier-focused, but also worked closely with the maintenance and breakdown crews. Making recommendations and suggestions to improve quality and production and evaluating vendors for them to use.
  • Conducting mechanical and electrical repair processes.
  • Vendor site evaluations and inspections.
  • Determining scope of repairs.
  • Conducting root cause failure analysis.
  • Maintaining the procedure to purchase process.
  • Cost saving and increasing component life.
  • Following the repair process.
  • Determining if repairable items are economical to repair or not.
  • Sending and receiving of repairable items.
  • Completion of assurance and warranty documentation.
  • Initiating scrapping process with uneconomical to repair items.
  • Managing purchase orders.
  • South Africa
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Calibrated instruments and scales in production area and quality lab.
  • Reviewed incoming materials against specifications.

TMM Mechanical Foreman

Glencore Eland Platinum Mine
03.2014 - 10.2014
  • Company Overview: South Africa
  • Also, the youngest foreman at the company, this was only an acting vacancy I fulfilled while transitioning from an artisan to be the next quality controller within Glencore Eland Platinum Mine.
  • Evaluating and monitoring TMM performances, standards, equipment, budgets, and targets.
  • Planning and executing operational requirements.
  • Identifying areas of critical importance.
  • Maintaining risk and change management procedures.
  • Overseeing required material, equipment, spares, and staff availability to achieve desired output.
  • Planning major repairs and assisting with breakdowns.
  • Ordering of spares on SAP for breakdowns and maintenance.
  • Reviewing operational plans and re-assign objectives to subordinates.
  • Tracking trends of impact on performance levels.
  • Developing maintenance strategies.
  • South Africa
  • Increased efficiency by implementing streamlined workflows and troubleshooting mechanical issues.
  • Contributed to project planning efforts, offering valuable insights into material selection, labor needs, and timeline development based on extensive experience in the field.
  • Wrote work orders and updated accounts in workshop computer.

Diesel Mechanic

Glencore
09.2012 - 02.2014
  • Company Overview: South Africa
  • Started my diesel mechanic apprenticeship at Glencore Eland Platinum Mine in 2009 and qualified in 2012. During this time, I gained knowledge on numerous TMM and learned to work in the mining environment.
  • Timeously performance of all planned maintenance schedules.
  • Maintaining administration regarding legal requirements.
  • Completing work orders relating tasks done.
  • Communicating stumbling blocks.
  • Ensuring safe and proper running of all machinery and equipment.
  • Completing safety, injury, hazard, risk and incident reports for area.
  • Participating in root cause failure analysis.
  • South Africa

Education

National Certificate - Diesel Mechanic Metalliferous

Colliery Training College
01.2012

Skills

  • Reliable and responsible
  • Problem-solving
  • Time management
  • Team leadership
  • Maintenance planning
  • Heavy equipment operation
  • Customer satisfaction measurement
  • Technical troubleshooting
  • KPI monitoring
  • Trustworthy and honest
  • Goal setting
  • Verbal and written communication
  • Workplace safety
  • Goal oriented

Hobbies and Interests

I am an outdoors type of person and enjoy riding quad bikes, camping, hunting, and working with my hands. I also enjoy being outside spending time with my wife, daughter, and friends.

Languages

English
Full Professional

Timeline

Service Manager

TDX
12.2023 - Current

Service Manager

IMG
11.2022 - 12.2023

Field Service Technician

Terra Cat Industrial
10.2019 - 11.2022

Field Service Technician

Porter Mechanical Porter Group
06.2019 - 09.2019

TMM Mechanical Foreman

Goldfields South Deep Gold Mine
05.2016 - 01.2019

TMM Mechanical Foreman

Glencore Eland Platinum Mine
03.2014 - 10.2014

Quality Controller

Glencore Eland Platinum Mine
12.2013 - 10.2015

Diesel Mechanic

Glencore
09.2012 - 02.2014

National Certificate - Diesel Mechanic Metalliferous

Colliery Training College

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JJ Viljoen