Summary
Work History
Education
Skills
Work Availability
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Jennifer Pitts

Jennifer Pitts

Christchurch,CAN

Summary

My extensive leadership experience in customer service allows me to provide fast and accurate help to clients while also collaborating with other teams. I thrive in challenging environments and am committed to continuous learning, always seeking opportunities to expand my knowledge and enhance my contributions to the organization.

Work History

Administrator/Data Entry

Commonsense Organics
  • Checked prices of all invoices against the Point of Sale System
  • Managed data entry including entering invoices, checking statements, and sorting invoices for payment
  • Liaise with vendors to ensure pricing match and promotional price changes
  • Carried out general office duties as required

Issues Management - Office of the CEO

TXU Energy
  • Managed customer issues /complaints forwarded from the call centre or other groups within Customer Operations, as well as written complaints from the customer
  • Performed account corrections including re-bills, adjustments, or clearing of transactions or billing failures
  • Handled high-priority issues directly from the CEO, maintaining professionalism and confidentiality
  • Assisted in the development and establishment of creative solutions to customer problems/performance standards to meet service goals with all Customer Operations, Sales, Marketing, and related company essential/operational departments
  • Identified technologies and processes to improve efficiency of complaint resolution
  • Identified, recorded and reported corrective action issues to the appropriate business partners
  • Identified, analyzed and reported on the root causes of customer issues
  • Member of 'Operations Advisory Council' responsible for organizing company events

Account Supervisor/Lead

TXU Energy
  • Responsible for assisting agents in resolving escalated customer issues / complaints forwarded from the call centre
  • Negotiated complaint resolutions with customers, transforming issues into potential sales opportunities
  • Followed company legal and regulatory guidelines in response to customer issues
  • Identified and pursued personnel training, technologies and processes to improve the efficiency of complaint resolution
  • Facilitated training and/or job-shadowing based on issues and organizational needs

Business Sales Specialist

TXU Energy
  • Received incoming calls for potential commercial customers
  • Enrol customers in a manner compliant to TXU Energy and PUC guidelines
  • Meet or exceed sales quotas

Customer Service Representative

TXU Energy
  • Handled sales and customer service calls, addressing inquiries regarding billing, payments, and service issues.
  • Created opportunities for commercial sales by leveraging marketing campaigns and customer interactions.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Documented and detailed calls and complaints using call centre's CRM database.

Assistant Store Manager

Perfumania
  • Supervised, guided, and audited day-to-day activities of the store and its employees
  • Ensured the store was managed efficiently and professionally at all times
  • Trained, guided, and delegated responsibilities to staff personnel
  • Pursued sales growth to meet or exceed daily, weekly and monthly sales plan
  • Maintained and enforced company standards in regards to selling, customer service, merchandising, loss prevention and operational activities
  • Demonstrated knowledge of merchandise, current marketing campaigns and in-store promotions
  • Achieved personal and store sales goals by applying sound customer service and sales protocol
  • Maintained a positive and constructive communication with the staff
  • Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers' needs

Merchandising Associate/Retail Keyholder

Old Navy
  • Improved product visibility by creating eye-catching merchandise displays
  • Support sales floor, fitting room, cash wrap, back of house, as required
  • Assist with stock intake on a weekly basis ensuring proper stock received

KeyHolder

Sunglass Hut
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Provided customers with product information as well as exceptional customer service
  • Auditing the day-to-day activities of the store and its associates
  • Assisted with store visual displays at the start of new promotions
  • Prepared and carried out quarterly inventories

Education

Interior Design -

The Art Institute of Dallas

Skills

  • Inventory Management
  • Visual Merchandising
  • Strategic Task Management
  • Customer Service
  • Problem Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Often the mightiest things have the humblest beginnings."
S.A. Chakraborty

Interests

Bouldering/Rock Climbing

Avid Reader

Fashion Design

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Jennifer Pitts