Jean Michelle Bayron
Glenfield,Auckland
Summary
Dedicated and forward-thinking operational, technical and administrative professional with a history of meeting organisation goals utilising consistent and organised practices. Meticulous and driven with a passion for innovation and process improvement demonstrated over six years in operation management roles.
Skilled in working under pressure and adapting to new situations and challenges, solution-oriented and committed to achieving business goals through growth and strategic approach.
Overview
14
14
years of professional experience
Work History
Technical and Administration Team Leader
University Of Auckland-Simulation Centre For Patie
2020.02 - Current
- Managed Simulation Centre for Patient Safety's (SCPS) technical, administrative and facility operations to deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.
- Led team of technicians and administrators (including casual staff) who provided specialist and substantive support for academics and students on various complex teaching and administrative activities.
- Provided leadership, mentoring and direction for all staff to ensure appropriate level of responsibility, training, and resources to perform their job effectively and achieve agreed goals.
- Worked in matrix management environment with oversight of technical operations, finance, human resources, facilities, safety and compliance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of staff and operations.
- Managed course scheduling, space planning, and coordination for stakeholders and staff and streamlined administrative and operational procedures.
- Analysed course costings and budget with senior management and increased revenue by assisting with operations management and marketing efforts.
- Managed implementation of new administrative, technological, and continuous improvements or business continuity projects such as system upgrades, automation testing, website, network and finance integration projects resulting in increased efficiency.
- Met with stakeholders to gather and understand course requirements and coordinated with team and directors to plan and schedule course activities.
- Collaborated with department leads for continuous process improvement and strategic planning on course teaching delivery or programme development.
- Participated in developing equipment inventory, asset management and analysis, CAPEX proposals, decommissioned item sales, and business cases as required.
- Responsible for facility management and scheduling preventive maintenance works, installation, repairs, servicing and compliance with internal and external services.
- Assisted as Simulation Technician on courses in event of staff shortages or short-notice staffing changes.
- Performed equipment, simulators, AV (audio-visual) and other digital devices troubleshooting and failure analysis. This also includes technical preventive maintenance works on equipment and simulation devices.
- Developed safety induction material for the internal and external facility users, particularly in simulation areas to promote health & safety.
Operations Coordinator (Office Manager)
University Of Auckland-Simulation Centre For Patie
2016.07 - 2020.02
- Managed office operations and Front of the House duties for Simulation Centre for Patient Safety (SCPS).
- Worked with supervisory staff to assign and monitor student workflow, oversee learning projects from development to completion, and manage course timelines.
- Developed workflow process to track required documentation for each student and verify compliance with course requirements and completion.
- Scheduled meetings for senior management team and managed room bookings, including seminar rooms for lectures, workshops, and minute-taking.
- Arranged travel flights, accommodations and taxi bookings for visiting instructors and faculty.
- Optimised systems for managing financial duties such as AP/AR, receipting, invoice payments, journal transfer, refunds, cost allocation, revenue, reimbursement and supplier maintenance.
- Managed casual staff recruiting, hiring, onboarding, training/induction, timesheet approvals and roster bookings for academic and professional casual staff.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Organised logistics and materials for each course event, such as space booking, catering, event approvals and restaurant bookings.
- Maintained course website and advertising and managed course booking platform system.
Finance Assistant-Shared Transaction Centre (STC)
University Of Auckland
2015.07 - 2016.07
- Processed invoices and vouchers into financial system and assessed data and information to verify entry, calculation, and accuracy of billing codes at service division of Shared Transaction Centre (STC).
- Investigated daily variances and corrected errors to resolve discrepancies, including Withholding Tax and GST issues.
- Completed weekly foreign and local pay run, including T&E, VISA, PC Banking and manual payments.
- Reconciled supplier information and consolidated payments, and reported journal import and accruals.
- Provided exceptional service to customers requiring assistance such as accounts query, taxi vouchers, refunds and payment disputes.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Card Compliance Analyst
University Of Auckland - Central Finance
2015.05 - 2015.07
- Reviewed audit and monitoring reports related to University credit card transaction activities (Pcard and Ecard).
- Analysed monthly reconciliations and checked expense reports and journals for risk identification.
- Advised staff/cardholders on non-compliance and investigations, as well as potential remedies and required actions.
- Collected detailed notes for bank investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Managed card administration and trained cardholders on technical support and compliance-related issues.
- Documented daily audit reports for senior management review.
- Undertaken various tasks within Financial Services Division as directed by the Group Financial Controller.
Student Data Administrator (temp)
University of Auckland
2015.04 - 2015.05
- Administered, supported and monitored databases by proactively resolving issues and maintaining student records.
- Set and update user profiles for each student database segment and attendance tracking.
- Managed databases to identify issues such as missing information and make necessary modifications.
Clinical Records Clerk (temp)
Auckland District Health Board (ADHB)
2015.03 - 2015.04
- Performed day-day duties, such as accurately and efficiently retrieving, filing and tracking patient records for clinic and ward admissions.
- Organised TCI lists and prepared documentation for GCC visits.
- Maintained patient confidentiality by adhering to policies and procedures relating to Privacy Act and careful release of information for research, inter-hospital and merge requests.
Billing Coordinator
Baker & McKenzie Law Firm-Global Services Manila
2014.02 - 2014.11
- Generated and submitted invoices based on established accounts receivable schedules and terms.
- Performed billing, collection and reporting functions for office generating, such as adjustments, bill narrative editing, and pre-bill generation.
- Identified, researched and resolved billing variances to maintain system accuracy and currency through data transfer and allocation sheet preparation.
- Maintained client billing information, instructions, and requirements and updated documentation, reports and spreadsheets with financial information.
- Managed inventory management, data IP billing and WIP reporting, independently addressing and resolving issues.
Patient Service Associate
Genesis One BPO - TCPMG And LFPC Medical Clinics
2010.06 - 2012.06
- Worked in four roles within two years as Service Verifier/Auditor, Medical Editor, Medical Records Associate and Referral Associate.
- Inspected, verified and documented each patient checkup visit by ensuring charts, appointments, test results, billings, and referrals were all processed and completed.
- Uploaded physician progress notes, history and physicals into electronic medical records and processed medical record requests from outside providers according to facility and protocols.
- Assisted in maintaining medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Processed patient referrals to appropriate clinics, hospitals, diagnostics, and home care facilities within required timeframe.
- Followed-up process and coordinated with doctors, patients and team members for patient chart documentation.
Customer Service and Technical Support Representative
Teleperformance
2009.02 - 2010.03
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to customer care services and technical support needs.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
Education
Diploma in Bookkeeping Accounting Course NC III -
Entrepreneurs Accounting Academy
Makati, Philippines2014
Certificate in Information Technology - Applications Development
University of The Philippines
Manila, Philippines2013
Bachelor of Science - Nursing
Adamson University
Manila, Philippines2008
Skills
- Administration and Facilities Management
- Business and Financial skills
- Operational Planning and Continuous Improvement
- IT and System Maintenance
- Team Leadership and Collaboration
- Technical and Innovation Skills
- Interpersonal Skills and Relationship Building
- Problem-Solving and Time Management Skills
Referees
Referees available on request
Timeline
Technical and Administration Team Leader
University Of Auckland-Simulation Centre For Patie
2020.02 - Current
Operations Coordinator (Office Manager)
University Of Auckland-Simulation Centre For Patie
2016.07 - 2020.02
Finance Assistant-Shared Transaction Centre (STC)
University Of Auckland
2015.07 - 2016.07
Card Compliance Analyst
University Of Auckland - Central Finance
2015.05 - 2015.07
Student Data Administrator (temp)
University of Auckland
2015.04 - 2015.05
Clinical Records Clerk (temp)
Auckland District Health Board (ADHB)
2015.03 - 2015.04
Billing Coordinator
Baker & McKenzie Law Firm-Global Services Manila
2014.02 - 2014.11
Patient Service Associate
Genesis One BPO - TCPMG And LFPC Medical Clinics
2010.06 - 2012.06
Customer Service and Technical Support Representative
Teleperformance
2009.02 - 2010.03
Diploma in Bookkeeping Accounting Course NC III -
Entrepreneurs Accounting Academy
Certificate in Information Technology - Applications Development
University of The Philippines
Bachelor of Science - Nursing
Adamson University
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