Jônatas Aparecido De Freitas Souto

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

As General Restaurant Manager, I oversaw all facets of restaurant operations, ensuring the highest standards of customer service, staff management, and operational efficiency. My role involved:

• Leadership & Staff Training: Orchestrating team training programs, fostering a culture of exceptional service and productivity.
• Operational Oversight: Managing day-to-day restaurant functions, ensuring compliance with health and safety regulations and maintaining a hygienic environment.
• Customer Experience Enhancement: Elevating customer satisfaction through personalized service and efficient operations.
• Problem-solving & Adaptability: Effectively resolving challenges, adapting strategies to meet changing demands while maintaining quality standards.

This managerial role equipped me with a comprehensive understanding of restaurant operations, from customer service to backend processes. I am confident in my ability to transition seamlessly into roles such as Attendant, Dishwasher, or Cleaning Staff in New Zealand, leveraging my experience to ensure smooth operations and a superior guest experience.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.