Jo-Anna Rickard
2/18 Trafalgar Street,Timaru
Summary
I am a very reliable, honest and conscientious team player. I am effective in communicating with colleagues, traumatized injured people, and also comfortable interacting with all age groups. Caring for others and attending to their needs is something i am extremely determined to achieve, i have always had a great passion to help people.
I am a goal-oriented individual with a pleasant personality.
Overview
18
18
years of professional experience
Work History
Administration/Receptionist Assistant
Timaru Medical Center
Timaru, CAN
10.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Improved communication between departments by regularly updating contact lists and facilitating interdepartmental correspondence.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Office Manager
Dennis Hall Decorators 2013 Ltd
Gisborne, GIS
01.2013 - Current
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Completed bi-weekly payroll for 7 employees.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Invoicing and Quoting
- Coding Banklink files
- Maintained computer and physical filing systems.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administration Support
Te Whatu Ora
Timaru, CAN
04.2023 - 10.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Maintained personnel records and updated internal databases to support document management.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Addressed client inquiries and updated database information.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Communicated with medical physicians to obtain best outcomes for clinic bookings.
Emergency Medical Technician
St John
Gisborne, GIS
05.2015 - 10.2022
- Administered stabilizing medical care to citizens
- Communicated with traumatized and injured people to determine medical needs
- Teamwork
- Communication among co-workers
- Professional
- Leadership
- Decision Making
- Fulltime employee
Delivery Driver
The Gisborne Herald
Gisborne, GIS
07.2008 - 08.2014
- Completed all documentation neatly and accurately.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Loaded and unloaded [Number] delivery vans per shift.
- Recorded each delivery using the proper paperwork before leaving the warehouse.
- Communicated customer complaints, requests and feedback to company management.
- Drove company truck for local and intra-state pick-ups and deliveries.
- Loaded and secured items in trucks.
- Interpreted maps and followed written and verbal directions.
Office Cleaner
Office Products Depot Gisborne
08.2007 - 03.2009
- Accurately read, understood, and carried out written instructions.
- Cleaning skills.
- Team Work.
- Maintained positive relationships with all workers.
Education
National Diploma in Ambulance Practice - Emergency Medical Technician
Saint John New Zealand
New Zealand07.2018
NCEA Level 2 - undefined
Gisborne Girls High School
Gisborne2006
NCEA Level 1 - undefined
Gisborne Girls' High School
Gisborne, Gisborne2005
Skills
- Indirect patient care
- Infection control and aseptic procedures
- Patient management
- Medical records management
- Patient assessments
- Direct patient care
- Pre-hospital care
- Patient privacy and confidentiality
- Excellent physical strength
- Team player
- EMT techniques
- Honesty and fortitude
- Office management
- Microsoft Office expertise
- Xero experience
- Office administration
- Customer service
- Deadline driven
- Organizational skills
- Written Communication
- Patient Registration
- Demographics Information
- Appointment Scheduling
- Appointment Confirmation
- Invoice Preparation and Processing
- Patient Appointment Management
Referee
Greg Fisher, Paramedic, Gisborne Station Manager,
St John New Zealand,
0272003513.
Shane Clapperton, Area Operations Manager,
St John New Zealand,
0272457917.
Salvie Rickard, Managing Director,
Dennis Hall Decorators 2031 Ltd,
0274449366.
Hobbies
I have an 11 year old daughter. She is my pride and joy. We both love to enjoy the outdoors together, bike riding, fishing, dancing, netball, walking.
Netball is one of my favorite sports, and have played for 12 years. I am very passionate about it and have had some very successful years. I have captained teams for six years and have coached my team on number of occasions.
I have coached my daughters netball teams for the past three years. I love passing on the knowledge i have gained throughout playing the sport. Watching the team grow, improve skill, and learning what team work is, is the biggest enjoyment being a coach.
My daughter and i have recently started Line Dancing. Spending time together and sharing a passion for dance and country music, is a hobby I am enjoying more each time we attend.
I did St John cadets when i was younger. Bringing out my confidence was one of the biggest things I gained from participating in cadets. I competed in the Nationals for Midland Region for three years in 2007, 2008 and 2009. I gained third place in my first year competing as an emergency. I was selected as team leader for my second year. In my final year I was number two in the team and gained first place in the 1 & 2 pairs competition.
Timeline
Administration/Receptionist Assistant
Timaru Medical Center
10.2023 - Current
Administration Support
Te Whatu Ora
04.2023 - 10.2023
Emergency Medical Technician
St John
05.2015 - 10.2022
Office Manager
Dennis Hall Decorators 2013 Ltd
01.2013 - Current
Delivery Driver
The Gisborne Herald
07.2008 - 08.2014
Office Cleaner
Office Products Depot Gisborne
08.2007 - 03.2009
NCEA Level 2 - undefined
Gisborne Girls High School
NCEA Level 1 - undefined
Gisborne Girls' High School
National Diploma in Ambulance Practice - Emergency Medical Technician
Saint John New Zealand