Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Jo-Anne Edie

Jo-Anne Edie

Christchurch,Canterbury

Summary

I have been in hospitality since I left school and have enjoyed working with people .

I am looking at getting back into the work force after a break from hospitality and the loss of my parents .

I am married and have a 24 yr old son who plays senior rugby .

My husband and I have a motorhome which we go away a lot in it when we can .

Overview

17
17
years of professional experience

Work History

Bar /restaurant Duty Manager

Tavern Harewood Restaurant And Bar
08.2007 - 02.2023
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.

Retail Customer Service Representative

Lotto And Gifts
01.2006 - 08.2008
  • Enhanced customer satisfaction by providing timely and accurate product information.
  • Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Assisted customers with finding suitable products, leading to higher sales revenue.
  • Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
  • Provided exceptional service by going above and beyond to meet customer needs, generating positive reviews and referrals.
  • Developed strong relationships with customers through active listening and effective communication skills, fostering a welcoming atmosphere for all patrons.

Education

6th Form Certificate -

Papanui High School
Christchurch, CAN

Skills

  • Remote Office Availability
  • Calm Under Pressure
  • Problem-Solving
  • Organization and Time Management
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Decision-Making
  • Time Management
  • First Aid/CPR
  • Flexible and Adaptable
  • Excellent Communication

Timeline

Bar /restaurant Duty Manager

Tavern Harewood Restaurant And Bar
08.2007 - 02.2023

Retail Customer Service Representative

Lotto And Gifts
01.2006 - 08.2008

6th Form Certificate -

Papanui High School

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Jo-Anne Edie