Jo-anne Rees

Addressed misuse of the quiet environments by individuals seeking shelter after shoplifting.

Identified guardians of lost minors.

Mitigated conflicts in high-pressure environments.

• Optimized processes to deliver outstanding service.
• Developed and maintained courteous and effective working relationships.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information and provided solutions to problems.
• Gained strong leadership skills by managing projects from start to finish.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Briscoes, Supermarkets and Cash Movement Secure vehicles.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
• Patrolled store premises to detect and prevent shoplifting and security breaches.
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Liaised with law enforcement and security personnel in issue investigation.
• Conducted daily store walk-throughs to identify potential security risks.
• Observed video surveillance systems for prompt emergency response.
• Completed incident reports and activity logs for accurate, current records.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
• Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Monitored entry and exit points to prevent unauthorized access.
• Reported suspicious activities and persons to law enforcement.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to emergency situations to assess and deflect issues.

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• Westfield st Luke’s loss prevention mall team

• Jb hi fi Auckland stores loss prevention

• Americas cup looking after team Prada

• Eden Park corporate

• Town hall corporate

• General festival events

The Americas Cup parade people and traffic marshall

Dwali festival of lights performers security

Ensured client security through personalized measures.

Collaborated with renowned organizations such as Hewlett Packard and the Department of Internal Affairs.

Traffic control for bus load on services to Mt Smart Stadium.

Emergency Response Team for MOTAT, including patrols and CCTV monitoring

• Alcohol and traffic management at major events, including venue security at The Cloud, the Viaduct Events Centre, Auckland Town Hall, and Aotea Square

Oversaw roster management and addressed team issues promptly.

• Constantly on the floor and/or on the phone, engaged directly with customers

• Required both specialist knowledge of my department (Software) and significant knowledge of the rest of the store to provide best customer service, of all departments

• Personal finance using QCard, processing QCard applications and completing

financial checks for applicants. As a senior team leader, I trained new staff on the QCard programme.

• In preparation for catalogs, I was responsible for both merchandising and price continuity every fortnight.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Serving coffee and food, and cashier.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maximized customer retention by resolving issues quickly.
• Stayed knowledgeable on latest innovations and technological advancements through continuous training.
• Provided sales and customer service assistance to walk-in traffic
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Responded to telephone and in-person requests for information.

Managing staff, including roster rotation and arranging cover

• Training new staff

• Stock management, from buying the product (films and food) to unloading stock

to pricing

• Debt recovery and invoicing

• Daily banking