- Print making, Linocut etching, printing
- Creating digital artwork using Adobe Illustrator, Graphic Design and web design for Bee My Honey NZ Ltd
- Enjoy participating in Dance Fit for overall physical and mental well-being and having fun
- Yoga
Jo Dreaver
Christchurch
Summary
Dynamic Account Manager with a proven track record in marketing tourism attractions, excelling in client relations and revenue generation. Expert in customer service, I foster long-term relationships, enhance client loyalty, and successfully resolve issues, ensuring high retention rates and satisfaction. Skilled in business development. Strong communications skills.
Overview
7
7
years of professional experience
Work History
Account Manager
NZ Brochures & Distribution
05.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Pursued new business opportunities
Retail Merchandiser
Riverside Market
01.2018 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Demonstrated taste-testings to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Retail sales and product knowledge of Artisan Pantry Products
Education
Marketing Management
UNITEC Institute of Technology
Auckland, NZSkills
- Account management
- Customer service
- Client relations
- Autonomous task management
- Cold calling skills
- Software proficiencies Microsoft Office Suite, Adobe Illustrator, WordPress
- Customer relationship management (CRM)
- Revenue generation
- Business development and planning
Interests
Timeline
Account Manager
NZ Brochures & Distribution
05.2021 - Current
Retail Merchandiser
Riverside Market
01.2018 - Current
Marketing Management
UNITEC Institute of Technology
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