Jo McFarlane
Alexandra,OTA
Summary
In my working career of 35 years, I have gained skills as an organised, responsible multi-tasker who thrives in a busy, dynamic environment. I am valued for my positive attitude, professionalism, attention to detail, loyalty and resourcefulness. As well as my excellent communication skills, I am a team player, reliable, hardworking and honest. As well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Operations Administrator - Labour Coordinator
Seasonal Solutions
10.2019 - Current
- Administration of Contracts for RSE workers
- Labour Coordinating
- Reception
- Office Administration for Operations Team
- EA to CEO
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
Office Administrator
Walkers Upholstery
02.2018 - 10.2019
- Reception
- Debtors/Creditors Xero
- Ordering
- Payroll
- Liaising with clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Customer Service
Papers Plus
03.2014 - 01.2018
- Customer Service
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Administrative Manager
Works Maintenance & Construction/Downers
04.1997 - 02.2002
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
high school -
Dunstan high school
01.1987
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Meeting Coordination
- Customer Relations
- Customer relationship development
- Marketing
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
Timeline
Operations Administrator - Labour Coordinator
Seasonal Solutions
10.2019 - Current
Office Administrator
Walkers Upholstery
02.2018 - 10.2019
Customer Service
Papers Plus
03.2014 - 01.2018
Administrative Manager
Works Maintenance & Construction/Downers
04.1997 - 02.2002
high school -
Dunstan high school
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