Lilly Van Niekerk
Waiuku,New Zealand
Summary
Adept at database management and fostering team collaboration, I significantly enhanced operational efficiency at Power Farming. Leveraging strong problem-solving skills and a commitment to excellence, I streamlined inventory processes and improved client communication, driving substantial improvements in customer satisfaction and service delivery.
Overview
12
12
years of professional experience
Work History
Aftersales Administrator
Power Farming
Pukekohe, Auckland
06.2024 - Current
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Used POS systems to receive payment or obtain credit authorization.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Reviewed catalogs and computer databases to search for and locate the correct parts for customer machinery according to make, model, and year.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Greeted customers, identified their needs and provided advice on services.
- Educated customers about preventative maintenance programs available at the dealership.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Receptionist
TCS RUD (PTY) LTD
Fochville, South Africa
09.2021 - 09.2022
- Streamlined processes for accurate and efficient financial documentation.
- Managed document filing processes to maintain organization.
- Processed product acquisitions with attention to detail.
- Handled incoming and outgoing calls efficiently.
- Conducted accurate recording and organization of information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
General office administrator
LCC Automotive
Fochville, South Africa
06.2018 - 06.2019
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained customer confidence and protected operations by keeping information confidential.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Greeted visitors warmly upon arrival at the office premises.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Safety officer/administration
S.P.H Kundalila Central
Carletonville, South Africa
03.2013 - 05.2018
- Conducted stock inventory of PPE and signage boards, among other items.
- Executed product purchase transactions efficiently.
- Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
- Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
- Educated staff members on proper use of personal protective equipment.
- Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
- Coordinated training drills to increase employee safety awareness.
- Investigated workplace accidents and provided recommendations for corrective actions as needed.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Audited contractors' safety plans prior to commencement of work onsite.
- Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
- Developed and implemented safety policies and procedures to reduce workplace hazards.
- Participated in incident investigations by interviewing witnesses, taking photographs of the scene, collecting evidence, preparing written reports and making recommendations to prevent future occurrences.
Education
Diploma - Chamber of Mind Certificate
TR Safety Consultants
South Africa04-2016
Safety Officers Certificate - Health & Safety
TR Safety Consultants
South Africa04-2015
High School Certificate -
Wonderfontein High school
Carletonville, South Africa01.2010
Skills
- Client communication
- Problem-solving
- Supplies ordering
- Database management
- Team collaboration
- Resource optimization
- Email management
- Honest and ethical
- Administrative support
- Filing system organization
- Job costing
- Time management
- Office administration
References
Available upon request.
Personal Information
Visa: Open Work Visa
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
Timeline
Aftersales Administrator
Power Farming
06.2024 - Current
Receptionist
TCS RUD (PTY) LTD
09.2021 - 09.2022
General office administrator
LCC Automotive
06.2018 - 06.2019
Safety officer/administration
S.P.H Kundalila Central
03.2013 - 05.2018
Diploma - Chamber of Mind Certificate
TR Safety Consultants
Safety Officers Certificate - Health & Safety
TR Safety Consultants
High School Certificate -
Wonderfontein High school
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