Jo Sorensen
Summary
Highly motivated and resourceful professional with a proven ability to build strong partnerships, retain key accounts, and drive profitable growth. Skilled communicator who excels at cultivating professional networks, influencing decision-makers, and developing successful strategies. Collaborative and strategic team player with a comprehensive background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Account Manager
Nodi Rugs
04.2019 - 04.2023
- Set up wholesale channel in NZ and Australia by building strong relationships and going over and above.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Account Manager
Inzide Commercial
01.2014 - 03.2019
- Developed and maintained strong relationships with key decision makers (Architects / Interior designers /Project managers /Contractors and Property managers)
- Guide designers through the specification process
- Work through the sales process from forecasting, planning, quantifying, ordering whilst keeping the customer updated throughout
- Update Designers with new product though presentations and library management to increase engagement
- Host key contacts on trips to Australia for Mill tours and other events
Design and Sales Consultant
McGreals
01.2011 - 01.2014
- Meeting with Architects, designers and end users to discuss the vision for the fit out; measuring and space planning; Specifying and designing the furniture systems, fabrics, coverings, colour option and custom pieces; Liaising with Manufacturers, suppliers and contractors.
Administrator
Salt Recruitment
01.2009 - 01.2011
- Throughout university I worked at a variety of companies as a temporary receptionist, administrator, medical clerk and customer service officer
- I really enjoyed learning about many industries and have become a fast learner due to the nature of temping.
Administrator
Executive Taskforce Group
01.2006 - 01.2008
- Maintained personnel records and updated internal databases. Liaised with Contractors and Customers to find suitable placements.
Education
Bachelors in Art and Design (Spatial design) -
Auckland University of Technology
Auckland, NZ12.2011
Skills
- Account Management
- Relationship Building
- Strategic Planning
- Networking skills
- Documentation And Reporting
- Teamwork and Collaboration
- Customer Service
Timeline
Account Manager
Nodi Rugs
04.2019 - 04.2023
Account Manager
Inzide Commercial
01.2014 - 03.2019
Design and Sales Consultant
McGreals
01.2011 - 01.2014
Administrator
Salt Recruitment
01.2009 - 01.2011
Administrator
Executive Taskforce Group
01.2006 - 01.2008
Bachelors in Art and Design (Spatial design) -
Auckland University of Technology
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