Jo Telfar

• Guided groups of up to Number people on scheduled tours.
• Built personal relationships with guests to promote positive experiences.

Working in tourism as a safety conductor greeting guests promptly at scheduled tour times and communicating with them throughout the tours to ensure their safety, this included safe helicopter boarding and rail cart safety. Trainee guide providing educational and enthusiastic narrations to small and large groups about the history of the Forgotten world rail trip both natural and cultural.

• Navigated challenging road conditions with patience and skill to ensure passenger safety during inclement weather situations.
• Ensured timely arrivals at destinations by planning efficient routes and adhering to strict schedules.
• Continuously educated self on local history, culture, and attractions to provide passengers with accurate and engaging information during tours.

• Overall care of the 15 trekking horses including any veterinary care, farrier, feeding management
• Training of new guides in the care safety and attention of both the horses and clients
• Enhanced guest experience by providing informative and engaging guided tours.
• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.

• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• In the off season of my role with RV approx. 3 months per year I worked for Silver Fern Farms as a Dairy Representative in a role that included assisting the stock agents in travelling round to farms in the Waikato, King Country and Bay of Plenty getting paperwork in order and delivering tags for the upcoming Bobby calf season.

Responsible for around fifty farms which included travelling round setting up the sheds with ICAR

• International committee for animal recording meters- to take individual milk samples of each cow to test and identify milk quality, disease, production and pregnancy. One on one communication with farm owners/ managers during testing and setting up their seasons testing schedules. This job took me throughout the North and South Islands.
• I also worked for this company in the same role from 2010-2014