Joana Mae Gumatay
Christchurch
Summary
Proactive and customer-focused, I excelled at McDonald's Restaurant by enhancing customer satisfaction and streamlining operations. My ability to multitask and collaborate effectively with teammates, coupled with a keen attention to detail, significantly improved service efficiency. Skilled in customer service and organization, I consistently met quality expectations, contributing to a positive dining experience. I was awarded with a strand in quick service restaurants services level 3 NZQF 2104.
Overview
2
2
years of professional experience
Work History
Crew
McDonald's Restaurant
09.2022 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Don Juan F. Avalon National High School
San Roque, N. Samar Philippines01-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Willingness to learn
- Adaptability and flexibility
- Attention to detail
- Initiative and Self-motivation
Timeline
Crew
McDonald's Restaurant
09.2022 - Current
High School Diploma -
Don Juan F. Avalon National High School
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