Joana Talei Pulumeau
Putaruru,Hamilton
Summary
- Results-driven professional with expertise in hospitality and customer service, focused on enhancing guest experiences through effective communication and problem-solving skills. Proven ability to implement modern technology to improve operational efficiency and team collaboration. Committed to fostering a creative and innovative work environment that drives mutual growth and success.
Overview
11
11
years of professional experience
Work History
Passenger Services Agent
Air Terminal Services Fiji
Nadi, Nadi
10.2023 - 07.2025
- Facilitated smooth passenger check-in processes to enhance boarding efficiency.
- Coordinated ground crew efforts for effective management of flight schedules and gate assignments.
- Monitored security protocols to uphold safety standards for all travelers.
- Delivered exceptional customer service by addressing inquiries and resolving concerns.
Guest Relation Agent and Acting Front Office Supervisor
Landers Bay Resort
Vuda Point , Lautoka
03.2022 - 10.2023
- Streamlined check-in and check-out procedures for enhanced guest experience.
- Resolved guest inquiries and issues promptly and courteously.
- Coordinated room assignments to align with guest preferences and needs.
- Participated in team meetings to review updates on products, services, and policy changes.
Customer Service Officer and Wellness
Tagimoucia
01.2018 - 06.2019
- Reviewed customer services to identify sales opportunities and enhance client relationships.
- Conducted efficient store resets for seasonal promotions and special updates.
- Evaluated customer needs to provide tailored service recommendations.
- Assisted customers in locating products and checking inventory availability.
- Answered customer inquiries regarding product pricing and stock levels.
- Delivered prompt, courteous support to customers both in-person and via telephone.
- Maintained detailed activity records using an online customer database.
- Processed orders and coordinated product deliveries efficiently.
General Sales Representative
Stinson Pearce Limited
01.2017 - 01.2018
- Efficiently managing the store's inventory system.
- Daily stock-taking for the department.
- Achieving individual sales target.
- Ensuring products are well presented, and the stores maintain an appealing environment.
- Built strong relationships with clients to understand their needs and preferences.
- Delivered product information to customers, enhancing their purchasing experience.
- Managed inventory levels to ensure product availability for customer orders.
- Collaborated with team members to achieve sales goals and targets.
Part Time Shop Attendant
Kings Liquor Shop
01.2015 - 01.2016
- Assisted customers in product selection and provided recommendations.
- Managed inventory by restocking shelves and organizing displays.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Ensured compliance with liquor licensing laws and store policies.
- Conducted regular inventory checks to identify low-stock items.
Education
Bachelor of Arts - Tourism And Hospitality Management
University of South Pacific
Laucala Campus Suva Fiji04-2025
Associate of Arts - Leadership Skills For Supervisors
University of South Pacific
Lautoka Campus Fiji12-2024
Associate of Applied Science - Environment Study
Climate Change And Pacific Island
University Of South Pacific01.2017
High School Diploma -
Jasper Williams High
Lautoka Fiji12-2014
Class 3-8 -
Jasper Primary School
Class 1-2 -
Nadi District School
Skills
- Guest service training
- Microsoft applications proficiency
- Online booking system monitoring
- Digital marketing strategies
- Local attractions expertise
- Hospitality best practices
- Guest check-in processes
- Guest communication skills
- Complaint resolution techniques
- Culturally sensitive data collection
- Organizational skills
- Customer service excellence
- Hospitality system proficiency
- Team collaboration
- Conflict resolution strategies
- Time management techniques
- Project management skills
- Inventory management expertise
- Effective communication skills
- Guest relations management
- Meeting coordination abilities
- Strong communication skills
- Event planning and organization
- Customer needs assessment
Accomplishments
- Participant for customer service training, Moti Bhai Warehouse, Suva
- Competent in basic Chinese language, Prouds, Suva Central Building
- Completed an online certificate for climate change in the Pacific
Hobbies and Interests
- Reading
- Traveling
- Net surfing
Disclaimer
I hereby declare that all the above-mentioned act and information are true to the best of my knowledge. I shall be solely responsible for discrepancy found in them.
Personal Information
- Date of Birth: 03/12/96
- Gender: Female
- Nationality: Fijian
- Marital Status: Single
Academics
2017, Received an online course certificate on Climate change and Pacific Island, 2016-2021, Diploma in Tourism and Hospitality Management, 2015, Form 7 Dilkusha High School, 2011-2014, Form 3-6 Jasper Williams High, Class 1-2: Nadi District School, Class 3-8: Jasper Primary School
Affiliations
- Contribute to youth fundraising for youth community halls
- Assist youth members in achieving financial services and education
Timeline
Passenger Services Agent
Air Terminal Services Fiji
10.2023 - 07.2025
Guest Relation Agent and Acting Front Office Supervisor
Landers Bay Resort
03.2022 - 10.2023
Customer Service Officer and Wellness
Tagimoucia
01.2018 - 06.2019
General Sales Representative
Stinson Pearce Limited
01.2017 - 01.2018
Part Time Shop Attendant
Kings Liquor Shop
01.2015 - 01.2016
Bachelor of Arts - Tourism And Hospitality Management
University of South Pacific
Associate of Arts - Leadership Skills For Supervisors
University of South Pacific
Associate of Applied Science - Environment Study
Climate Change And Pacific Island
High School Diploma -
Jasper Williams High
Class 3-8 -
Jasper Primary School
Class 1-2 -
Nadi District School
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