Joanie Wilson
Auckland,New Zealand
Summary
Experienced Key Account Manager with over 25 years' experience in the cable and electrical industry. Results-driven, with a strong focus on business development and customer relationship management, achieving sustainable growth through strategic contract negotiations and data-driven decision-making.
Overview
29
29
years of professional experience
Work History
Key Account Manager
Prysmian New Zealand
Auckland, (www.prysmiancable.co.nz)
04.2018 - Current
- Build and continuously maintain strong business relationships with new and existing accounts. My key clients are: Scotts Electrical, J A Russell, Corys Electrical, Ideal Electrical, Active Electrical Suppliers, Vesta, electrical suppliers and contractors.
- Maximise Returns on Investments (ROI) by analysing performance metrics and response rates.
- Analyse market trends, customer feedback, pricing strategies to identify opportunities for account growth.
- Negotiate contract terms with clients and established important deadlines.
- Identify opportunities for upselling additional products to existing accounts.
- Achieve sustainable and profitable growth by promoting the value of our products at trade shows in
Auckland, Hamilton, Whangarei and lower North Island. - Help drive end-user interest in Prysmian by cold-calling on high-potential clients and continuously
maintaining relationships with existing ones. - Manage the relationship between internal teams (customer services, sales and quotes, finance, warehouse and logistics) and external customers.
- Collaborate with internal teams to streamline processes and improve efficiency.
- Address customer inquiries using extensive product knowledge (in person, online and by phone).
Key Account Manager
Cabac
Auckland, (www.cabac.co.nz)
01.2011 - 04.2018
- Cultivated and maintained strong business relationships with new and existing accounts.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Provided training sessions for customers on how best utilise the company's products or services.
- Gathered, documented and analysed weekly selling performance for accurate tracking.
- Established strong relationships with clients through regular communication and follow-up activities.
Key Account Manager
Cuthbert Stewart Ltd
Auckland, (www.csl-online.nz)
01.2010 - 01.2011
- Provided customers with clear understanding of charges, billing and price changes.
- Handled billing inquiries and provided customers with account changes based on requests.
- Addressed customer complaints and questions to increase satisfaction.
- Maintained up-to-date knowledge about products and promotions.
- Increased product sales through targeted marketing campaigns.
Sales Representative
Schneider Electric
Auckland
01.2000 - 12.2009
- Managed existing account relationships as well developed new business opportunities.
- Planned and coordinated sales promotions and new product launches.
- Achieved set monthly sales showing growth of sales and product turn over.
- Prepared weekly written status reports for senior management detailing key account sales.
Sales Representative / Customer Service
Corys Electrical
01.1997 - 01.2000
- Provided customers with clear understanding of charges, billing and price changes.
- Educated customers about brands to encourage understanding about the company's mission and values.
- Trained new employees regarding sales tactics, product features and customer engagement.
- Built strong customer relationships with new and existing customers by providing excellent customer support.
Skills
- Territory management
- Key account management
- Business development
- Account retention
- Customer relationship management
- Contract negotiation
- Sales forecasting
- Sales quota achievement
- Revenue generation
- Client needs assessment
- Data-driven decision making
- Account performance analysis
- Customer inquiry resolution
- Pipeline management
- Market trend analysis
- Product promotions
- CRM software proficiency
- Teamwork and collaboration
References
References available upon request.
Timeline
Key Account Manager
Prysmian New Zealand
04.2018 - Current
Key Account Manager
Cabac
01.2011 - 04.2018
Key Account Manager
Cuthbert Stewart Ltd
01.2010 - 01.2011
Sales Representative
Schneider Electric
01.2000 - 12.2009
Sales Representative / Customer Service
Corys Electrical
01.1997 - 01.2000