JOAN MAE CARBONELL
905 Waihekau Road,rd3 Waitoa
Summary
Dynamic customer service professional with extensive experience at PaperPlus, recognized for enhancing user experiences and training new hires. Proven ability in payment processing and maintaining high satisfaction levels through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive customer relationships.adept multitasker able to handle a high volume of preparation and cleaning tasks with speed and accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
PaperPlus
05.2024 - 05.2025
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- works at customer service,handling cash and eftpos,processing NZTA,Billings,Kiwibank,NZ Post,and Lotto as well.always making sure customer happy and satisfied.
Retail Assistant
New World Waiuku
06.2023 - 05.2025
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person.
- serving customer in a fast,efficient and friendly manner.
- Delivered energetic responses to customers in-store , going above and beyond to serve needs.
Customer Service
Capers Restaurant
02.2018 - 03.2021
- Provided quality customer service to earn satisfaction ratings of [Number]%.
- Provided outstanding customer service by addressing inquiries promptly.
- Provided exceptional customer service, answering queries and offering recommendations.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Set schedule for tellers and customer service representatives.
- Maintained strong customer relations and effective customer service standards.
- Interacted with customers and employees to resolve customer service concerns.
- Provided outstanding customer service on phone and in person.
- Greeted customers warmly to provide exceptional customer service.
- Utilized exceptional customer service skills to satisfy all needs.
- Welcomed and greeted guests and delivered outstanding customer service.
Customer Service
Senja Restaurant
08.2014 - 12.2017
- Maintained excellent customer service and positive attitude.
- following guidelines to ensure correct serving temperatures and adequete portion control.
- Welcomed and greeted guests and delivered outstanding customer service.
- Accurately handled cash register transactions while providing excellent customer service.
Customer Service Representative
Letaj Restaurant
09.2009 - 06.2014
- Provided exceptional customer service, answering queries and offering recommendations.
- Developed customer service abilities through assisting visitors and handling inquiries.
- complying with relevant safety,hygine,and service standards and procedures.
- providing customers with information regarding food ingredients,availability,and pricing.
Education
Secondary: Kling National High School
03-2008
Skills
- Customer service
- Basic mathematical skills
- Available to work shifts and extended hours
- Payment processing
Timeline
Customer Service Representative
PaperPlus
05.2024 - 05.2025
Retail Assistant
New World Waiuku
06.2023 - 05.2025
Customer Service
Capers Restaurant
02.2018 - 03.2021
Customer Service
Senja Restaurant
08.2014 - 12.2017
Customer Service Representative
Letaj Restaurant
09.2009 - 06.2014
Secondary: Kling National High School
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