Knowledgeable with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
CAFE WORKER
Gustos
05.2018 - 06.2018
Auckland, Hibiscus Coast
Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
Maintained clean and attractive product displays to entice customer purchases.
ASSISTANT STORE MANAGER
The Just Group Nz
07.2018 - 05.2021
Rotated merchandise and displays to feature new products and promotions
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Processed payments for credit and debit cards and returned proper change for cash transactions
Provided weekly work schedules to employees to accommodate business demands and vacation requests
Maintained positive customer relationships by responding quickly to customer service inquiries
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
CUSTOMER SERVICE
Noel Leeming
05.2021 - 12.2021
RESPRESENTATIVE 02/05/2021 then moved into sales 1/12/21, Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided primary customer support to internal and external customers
Answered customer telephone calls promptly to avoid on-hold wait times
Answered constant flow of customer calls with minimal wait times
Maintained clean, safe work area in accordance with regulatory and organizational guidelines
Restocked and organized merchandise
Reconciled cash drawer at start and end of each shift
Maintained cash drawer of $200
Located customers with overdue accounts
Listened to customers and negotiated solutions
Collected customer feedback and made process changes to exceed customer satisfaction goals
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
SALES CONSULTANT
Noel Leeming
12.2021 - 05.2022
Promoted and up-sold products and services to meet needs of customers
Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Upheld high standards of customer service by promoting and upselling new products and services
Used consultative sales approach to understand customer needs and recommend relevant offerings
Organized store merchandise racks and displays to promote and maintain visually appealing environments