- Enjoy hobbies that combine physical activity with outdoor exploration I love travel and enjoy sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Dabble in DIY and Home Improvement
- Love Reading and Gardening
Joanna Braggins
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Accounts Manager
The Environmental Lawyers
07.2022 - 02.2024
- Payment and reconciliation of accounts payable.
- Overseeing the office, arranging purchase of office supplies.
- Managing payroll.
- Overseeing and assisting with billing.
- Chasing up debtors.
- Overseeing website updates (i.e. checking that updates have been done).
- Assisting with general marketing matters.
- I was also expected to do whatever duties were needed to keep the practice and my space within it running smoothly, by managing my time, meeting deadlines and “owning my own desk”.
- While my role officially started in July 2022, I was heavily involved in the firm set up through May and June 2022.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Test Analyst
NZX
11.2019 - 09.2021
- Work within concurrent testing streams to drive functional and non-functional testing, regression testing, defect management, dependencies and testing schedules.
- Development of test plans and test cases.
- Working with other business areas (e.g. business analysts, developers etc) to meet project timelines.
- Tracking testing progress across streams and providing regular reporting.
- Determine and take corrective action to manage software related project risks, escalating issues as required.
- Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
- Identified critical defects, conducting root cause analysis and collaborating with the development team for timely resolutions.
- Participated in available trainings to improve software knowledge.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
Financial Crime Analyst - Detection
ASB Customer Verification Services
08.2017 - 12.2017
- Support multiple brands across various jurisdictions.
- Collect information from front line staff and customers.
- Work with Analysts or the Senior Analyst to determine the most appropriate way to verify customer.
- Analyse and interrogate data received from various systems, customers and other sources to identify and verify customers.
- Inform customers on how to provide suitable verification information.
- Demonstrate commitment to personal and professional development through proactively seeking out opportunities, training courses, learning needs.
- Constantly seek to build strong professional relationships within the bank.
- Demonstrate high levels of initiative at all times.
Temping While Pregnant
BMW, Air New Zealand
01.2017 - 01.2017
- Reception cover and administrative leave
Associate KYC Analyst
ASB
01.2014 - 01.2017
- Support multiple brands across various jurisdictions.
- Collect information from front line staff and customers.
- Work with Analysts or the Senior Analyst to determine the most appropriate way to verify customer.
- Analyse and interrogate data received from various systems, customers and other sources to identify and verify customers.
- Inform customers on how to provide suitable verification information.
- Demonstrate commitment to personal and professional development through proactively seeking out opportunities, training courses, learning needs.
- Constantly seek to build strong professional relationships within the bank.
- Demonstrate high levels of initiative at all times.
Managed Funds Administrator
AEGIS Ltd
01.2008 - 01.2014
- Placing and settling allocated trades with fund managers.
- Ensuring internal protocols and sign-offs are complied with.
- Managing internal and external queries relating to:
- Pricing and trading of allocated funds
- Distributions
- Repayments
- Manager-fee rebates
- Turn-around times
- Identification of improvements and enhancements to workflow.
- Preparing and delivering ACAKE including presenting to various staff groups.
- June to Sept 2010 - Team Leader Managed Funds (3 month secondment)
- Managing the managed funds team (made up of 3 people).
- Other accountabilities are as specified for the Managed Funds Administrator.
KiwiSaver Projects & Administration
ASB Group Investments
01.2007 - 01.2008
- Addressing client’s questions and concerns both on the phone and in writing to internal and external clients.
- Processing and checking ASB KiwiSaver and FirstChoice Applications within SLA.
- Training new and existing staff and supervising temporary staff.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Key Account Manager
Zintel Communications Limited
01.2005 - 01.2007
- Up-selling and cross selling of additional Zintel products and services from the assigned customer base (over 150 clients).
- Being the face of Zintel and ensuring customer retention.
- Delivering against activity targets and forming an integral part of the sales and account management effort.
Admissions Officer
University of Auckland
01.2003 - 01.2004
- Managed casual staff processing enrolment applications, ensuring compliance with University Entrance Standards.
- Processed enrolment applications and ensured that outstanding issues were followed up.
- Front desk duties – student interface.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
Education
01.2010
undefined
01.2009
Bachelor of Arts - Geography, Psychology
University of Auckland
01.2002
Bachelor of Technology - undefined
Massey University
01.2001
Certificate of Applied Science - undefined
Auckland University of Technology
01.1999
Skills
Proficient at using all major Microsoft programs including Outlook and Excel
- Skilled with ASB programs such as: Teller, AGATE and Talisman and an understanding of KiwiSaver administration processes
- Skilled with Actionstep (client management & time recording software), Xero and I-payroll
- Experienced with Drop Box and other file sharing software
- Continually seeking to improve work practices and procedures for more efficiency
- Highly organised with a disciplined approach to prioritising workload
- Skilled at ensuring tasks are defined and allocated with timeframes
- Experienced at managing and addressing complaints both specifically and systematically
- Positive and motivational member of my team
- Demonstrated success in changing dynamics in my team
- Client set up and confirming terms of engagement have been received and accepted
- Overseeing time recording and invoicing
- Managing payroll through Payroll (Ipayroll)
- Managing accounts payable, accounts receivable and reconciliation (Xero)
- Cash flow management
- Month-end reporting
Interests
Timeline
Accounts Manager
The Environmental Lawyers
07.2022 - 02.2024
Test Analyst
NZX
11.2019 - 09.2021
Financial Crime Analyst - Detection
ASB Customer Verification Services
08.2017 - 12.2017
Temping While Pregnant
BMW, Air New Zealand
01.2017 - 01.2017
Associate KYC Analyst
ASB
01.2014 - 01.2017
Managed Funds Administrator
AEGIS Ltd
01.2008 - 01.2014
KiwiSaver Projects & Administration
ASB Group Investments
01.2007 - 01.2008
Key Account Manager
Zintel Communications Limited
01.2005 - 01.2007
Admissions Officer
University of Auckland
01.2003 - 01.2004
undefined
Bachelor of Arts - Geography, Psychology
University of Auckland
Bachelor of Technology - undefined
Massey University
Certificate of Applied Science - undefined
Auckland University of Technology
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