Joanna Giles

• Learning Support - Students 5yo to 20yo with Neurodiversity, Learning and Behavioural needs
• Assisted teachers in implementing personalized learning activities to enhance student engagement
• Collaborated with staff to create inclusive learning environments for all students.
• Tracked student progress and communicated insights to educators to inform instructional strategies
• Participated in training sessions to enhance skills in student support techniques including Team Teach
• Managed resources in library and resource room to support student learning
• Recorded and organized student attendance and performance data to facilitate effective monitoring

Holiday Property Rental Business Owner

• Managed property listings across multiple online platforms, enhancing visibility and attracting potential guests
• Property Management of 8 properties plus Summer Rentals
• Oversaw budgeting and financial planning for operational expenses and revenue streams, ensuring financial sustainability
• Implemented booking systems to streamline reservations and improve efficiency
• Administration, Accounting and Reservations
• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly
• Established partnerships with local businesses, enriching guest experiences through curated local tours and activities
• Performed cleaning and maintenance tasks to uphold property standards and guest comfort
• Implemented Health and Safety Procedures for Staff and Guests

• Trained and demonstrated Car Seat Safety to educate primary school and kindergarten students and parents
• Developed engaging lesson plans to reflect New Zealand content and collaborated to ensure Te Reo was included in the training material
• Compiled administrative reports for NCC
• Processed bookings and reservations efficiently

• Hotel/Motel reception training including customer service
• Designed and delivered tailored customer service training courses to meet specific client needs.
• Created customer service training materials to equip new employees with essential skills.
• Retail Training in retail sales and customer service
• Administration and Creating CV's

• Greeted visitors, Scheduled appointments to optimize scheduling efficiency
• Produced confidential reports and engaged in communication with ACC
• Performed typing of reports to ACC standards and confidentiality
• Managed accounts to ensure accurate financial records
• Processed wages to ensure timely and accurate employee compensation
• Maintained Health and Safety procedures for staff and Management

• Executed monthly financial account reconciliations to ensure accuracy and compliance
• Streamlined inventory ordering and distribution processes for efficient stock management
• Scheduled and assigned technicians to optimize service delivery
• Wages, Contracts
• Observed and updated Health and Safety information

• Invoicing and Job Costing of all repairs and services
• Reception Customer Service
• Warranty Claims Procedures
• Employee Wages
• Checking over new arrivals for damage and completing paperwork then Stocking into the system ready for sale
• Collaboration with other branches and outsourced services
• Responsible for up to date Health and Safety of the branch