Joanna Hetaraka
Glenfield,AUK
Summary
Motivated individual with a solid foundation in customer service and data analysis. Experienced in supporting marketing strategies through effective communication and teamwork, ready to leverage skills for impactful business outcomes.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Marketing Research Analyst
The Purpose Business
Auckland, Auckland
10.2025 - 11.2025
- Utilized statistical software to analyze data, informing marketing strategy development.
- Employed software tools to analyze data from online and written surveys, enhancing insights for marketing initiatives.
Commercial Cleaner
Fusion Property Group
Saint Johns, Auckland
11.2022 - 12.2022
- Maintained cleanliness in commercial spaces using appropriate cleaning supplies.
- Operated floor scrubbers and other cleaning equipment effectively.
- Collaborated with team members to complete cleaning tasks efficiently.
- Reported maintenance issues to management for timely resolution.
- Organized cleaning supplies and equipment for easy access during shifts.
Kitchen Hand
Charlie & George Cafe
Stonefields, Auckland
08.2022 - 11.2022
- Assisted in food preparation and cooking tasks in a busy cafe environment.
- Maintained cleanliness of kitchen areas, ensuring adherence to safety standards.
- Organized and stocked kitchen supplies for efficient workflow during service hours.
- Operated kitchen equipment safely while following operational procedures.
- Assisted chefs by preparing vegetables through washing, peeling, and chopping.
- Disposed of waste and maintained hygiene standards throughout the kitchen.
- Collaborated with team members to coordinate meal service during peak hours.
- Helped with inventory management by tracking supplies and reporting shortages.
Retail Worker
H&M
Sylvia Park, Auckland
03.2015 - 04.2016
- Assisted customers in selecting clothing and accessories.
- Processed transactions accurately at the cash register.
- Handled customer inquiries and resolved issues effectively.
- Provided product knowledge to customers for informed purchases.
- Collaborated with team members to achieve daily sales goals.
- Managed inventory by restocking shelves and processing shipments.
- Organized merchandise displays to enhance visual appeal.
- Maintained cleanliness and organization of the sales floor.
Education
Food And Safety Certificate
Barcats
Auckland, NZ02-2024
Skills
- Market research
- Market analysis
- Consumer insights
- Data analytics
- Statistical software
- Market data collection
- Survey design
- Research presentation
- Pricing strategy
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Customer service
Certification
Food & Safety Certificate
Timeline
Marketing Research Analyst
The Purpose Business
10.2025 - 11.2025
Commercial Cleaner
Fusion Property Group
11.2022 - 12.2022
Kitchen Hand
Charlie & George Cafe
08.2022 - 11.2022
Retail Worker
H&M
03.2015 - 04.2016
Food And Safety Certificate
Barcats