Joanna Jones
Riccarton,New Zealand
Summary
Dedicated professional with a strong emphasis on customer satisfaction and operational efficiency. Skilled in managing client flow and delivering high-quality service consistently. Known for reliability, ethical standards, and meticulous attention to detail. Effectively balanced scheduling and daily tasks while fostering a healthy work environment.
Overview
14
14
years of professional experience
Work History
Senior Stylist
Vivo Hair Salon
09.2024 - Current
- Helped team in delivering exceptional hair services, enhancing customer satisfaction and experience's
- Implemented styling trends, ensuring salon remained competitive and aligned with industry standards.
- Developed personalized consultations for clients, improving service quality and tailoring experiences to individual needs.
- Applied appointment scheduling process, enhancing efficiency and reducing client wait times significantly.
Senior Stylist
Mia's Hair Studio
01.2023 - 09.2024
- Delivered a variety of hair services while managing reception tasks and addressing client inquiries. Administered appointment scheduling and provided accurate quotations through scheduling software. Oversaw product inputs and maintained inventory for salon supplies and retail items. Managed cash handling, processed EFTPOS transactions, invoiced clients, and conducted sales. Executed data entry tasks for effective management of customer information. Created a welcoming environment for new clients, ensuring high-quality customer service. Maintained cleanliness in waiting areas and salon to enhance overall client satisfaction.
Senior Stylist
Akobe Hair Design
01.2022 - 01.2023
- Maintained salon hygiene while managing appointments via Kitomba Salon Program. Executed high-quality hair cutting styles tailored to individual clients. Provided extensive coloring options, including global, foiling, and balayage services. Conducted inventory stock takes and logged data effectively. Generated detailed customer quotes for requested services. Managed retail sales operations along with reception telephone inquiries.
Senior Stylist
Collective Hair Design
01.2020 - 01.2023
- Executed all hair services to uphold highest standards and ensure customer satisfaction. Managed cash transactions, processed EFTPOS payments, and oversaw invoicing and appointment scheduling. Recorded client notes and personal information, conducted inventory counts, and maintained product pricing. Provided personalized recommendations for salon retail products tailored to client needs. Trained apprentices and stylists while sharing expertise to enhance team skills. Pursued educational opportunities and upskilling initiatives to stay current with industry trends.
Apprentice to Stylist Qualified
Rodney Wayne Salon Christchurch
01.2016 - 01.2020
- Streamlined reception operations by answering phones and processing payments promptly. Ensured accurate customer record-keeping with salon management software. Transitioned to qualified stylist role during apprenticeship, managing personal client column. Provided exceptional styling services that met client expectations.
Customer Services Agent
Apex Car Rentals
01.2012 - 01.2014
- Provided outstanding assistance with inquiries, reservations, and transactions to ensure customer satisfaction. Demonstrated expertise in clarifying rental agreements, insurance options, and vehicle features for clients. Addressed and resolved customer complaints quickly to enhance overall experience. Conducted essential education on snow chain usage for safe driving conditions. Oversaw shuttle bus operations alongside efficient baggage handling processes. Sustained a clean and organized rental office to foster positive first impressions.
Education
Hair Dressing Certificate Level 4 - Hairdressing
Ara Polytechnic
Christchurch, NZSkills
- Phone, email, and social media communication methods
- POS system operation
- Coloring skill set
- Client consultative engagement
- Retention strategy design
- Multitasking proficiency
- Time utilization efficiency
- Order fulfillment methods
- Customer service quality
- Visual merchandising planning
- In-depth product understanding
- Store procedure knowledge
- Computer application skills
- Promotional strategy implementation
- Payment collection methods
- Appointment coordination skills
- Supply chain oversight
- Guest relations focus
- Phone etiquette standards
- Effective communication techniques
- Passenger support services
- Baggage handling operations
- Scheduling effectiveness
- Chemical safety protocols
- Hair coloring artistry
- Men's and women's haircutting expertise
- Hair maintenance specialization
- Salon operational standards
- Scheduling
Hobbies and Interests
Gardening: A green thumb who loves to play in the dirt, nurturing plants with a mix of patience and a sprinkle of obsession., Family: The heart of family hang-out nights, where relationships are strengthened over friendly competitions and favorite meals., Cooking: A kitchen wizard, always ready to whip up a culinary storm or a baking disaster, depending on the day., Reading: A bookworm with a taste for self-help mantras, fictional escapes, and sociological deep dives—because variety is the spice of life, and books.
Timeline
Senior Stylist
Vivo Hair Salon
09.2024 - Current
Senior Stylist
Mia's Hair Studio
01.2023 - 09.2024
Senior Stylist
Akobe Hair Design
01.2022 - 01.2023
Senior Stylist
Collective Hair Design
01.2020 - 01.2023
Apprentice to Stylist Qualified
Rodney Wayne Salon Christchurch
01.2016 - 01.2020
Customer Services Agent
Apex Car Rentals
01.2012 - 01.2014
Hair Dressing Certificate Level 4 - Hairdressing
Ara Polytechnic