Joanna Kim
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain an internship position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Strong passion for all areas of technology and driven by teamwork and in collaborative environments.
Overview
7
7
years of professional experience
Work History
Retail Sales Assistant
Macpac
04.2020 - Current
- Handled customer-service including POS, sales, and inventory management/stock take.
- Maintained high-level product knowledge. Received over 95% positive marks for conveying product features and benefits, as reported in customer surveys.
- Managed all retail duties, including cashier work, restocking, and customer communication.
- Maintained zero errors with thePOS system.
- Commended by management for excellent customer communication
- Always made sure to have outstanding time management, customer service, communication skills, and team work skills.
- Opened and closed store independently and prepared nightly bank drop for manager.
Surf Lifeguard
Surf Life Saving New Zealand
10.2017 - 01.2020
- Scanned main areas to monitor for any safety risks.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Attentively monitored swimmers to identify distress.
- Prevented public from accessing water during rip tides, strong undertow or presence of animals such as sharks and jellyfish swarms.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Assistant Tennis Coach
01.2017 - 12.2019
- Always had a positive attitude.
- Clear communication with people of all ages from kids to adults.
- Outgoing and open-minded to other people’s opinions.
- Accepting to individuals’ differences (strengths and weaknesses).
- Approachable and ready to help whenever possible.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted positive environment for all students, which helped to diminish stress and increase enthusiasm.
Customer Service Representative
Colourama Design And Printing Studio
01.2017 - 12.2019
- Promptly and empathetically handled customer concerns and complaints.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Reported to shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team.
- Pleasantly and courteously interacted with customers.
Education
Bachelor of Science - Statistics
University of Auckland
Auckland, NZ2025
Skills
- Organised multi-tasker
- Responsible and punctual
- Dedicated team player
- Flexible and very adaptable
- Quick learner
- High self-awareness
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Retail Sales Assistant
Macpac
04.2020 - Current
Surf Lifeguard
Surf Life Saving New Zealand
10.2017 - 01.2020
Assistant Tennis Coach
01.2017 - 12.2019
Customer Service Representative
Colourama Design And Printing Studio
01.2017 - 12.2019
Bachelor of Science - Statistics
University of Auckland
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