Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Panapa

Dargaville,NTL

Summary

Proven leader in customer satisfaction and team collaboration, I significantly enhanced transaction efficiency at NZ Post. My expertise in cash management and ability to maintain composure under pressure have been pivotal. By leveraging active listening and creative thinking, I've consistently improved operational workflows, achieving a notable increase in customer retention for my previous employers.

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [POS] POS software and customer service. Skilled at with dedication to efficiency and accuracy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure. Position. Ready to help team achieve company goals. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicated to any team member, years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Trustworthy and dedicated years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

21
21
years of professional experience

Work History

Customer Service Cashier

Z Gas Station Kamo
05.2024 - 06.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Farm Assistant

LauakiFarms
01.2022 - 01.2024
  • Contributed to farm safety by adhering to established protocols and regulations during daily tasks.
  • Collaborated with fellow team members to optimize work schedules and task delegation.
  • Assisted in livestock care, ensuring proper feeding, housing, and medical attention when needed.
  • Stayed current on industry trends, attending workshops and conferences to enhance professional knowledge.
  • Facilitated communication between farm staff and management, addressing concerns promptly for improved work environment.
  • Optimized storage conditions for harvested crops to minimize spoilage and extend shelf life.
  • Developed strong relationships with suppliers, negotiating favourable terms for inputs such as seeds, fertilizers, and equipment parts.
  • Aided in financial management by tracking expenses, managing budgets, and contributing to cost-saving initiatives.
  • Participated in community outreach events showcasing the importance of agriculture while also marketing farm products directly to consumers.
  • Improved worker efficiency through training programs focused on skill development and best practices within the agricultural sector.
  • Cleaned stalls, pens, and equipment using [Type] tools for optimal health of [Type] animals.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Rotated animals between grazing areas to provide enough access to food.

Teacher

Te Kohanga O Te Pura Pura Pai
02.2008 - 01.2012
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Planned and implemented integrated lessons to meet national standards.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Created lessons and online testing materials to facilitate remote learning.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.

Mail Handler Assistant

NZ Post
01.2003 - 11.2007
  • Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labelling.
  • Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
  • Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
  • Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
  • Assisted in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role.
  • Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
  • Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
  • Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
  • Operated various types of machinery used in the mail handling process safely and efficiently.
  • Performed other administrative duties as required, including data entry, filing paperwork, and organizing office supplies.
  • Updated internal systems regularly to maintain an accurate record of processed parcels.
  • Enhanced workplace safety by routinely inspecting mail handling equipment and reporting any issues or malfunctions.
  • Contributed to a well-organized workspace, maintaining a clean and clutter-free environment for efficient mail processing tasks.
  • Streamlined workflow with efficient coordination between various departments involved in mail handling processes.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Stamped sealed and sorted mail for delivery to other branches.
  • Maintained customer satisfaction by responding to customer inquiries and complaints.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Updated and maintained mailing lists and customer records.
  • Operated postage meters, mail sealers and labelling machines.
  • Distributed mail on foot to residences and businesses, delivering to approximately 0ne person customers per shift.

Education

No Degree -

Glenfield College
Glenfield, NZ
03.2006

Skills

  • Customer Satisfaction
  • Patience and composure
  • Cash Handling
  • Cash Management
  • Product Knowledge
  • Refund handling
  • Payment Collection
  • Customer Relationship Management (CRM)
  • Data entry proficiency
  • Account Management
  • Reliable and Responsible
  • Honest and compassion
  • Team Collaboration
  • Active Listening
  • Customer Relations
  • Creative Thinking
  • Cash handling and management
  • Order Taking
  • Team Leadership
  • Return and Exchange Processing

Timeline

Customer Service Cashier

Z Gas Station Kamo
05.2024 - 06.2024

Farm Assistant

LauakiFarms
01.2022 - 01.2024

Teacher

Te Kohanga O Te Pura Pura Pai
02.2008 - 01.2012

Mail Handler Assistant

NZ Post
01.2003 - 11.2007

No Degree -

Glenfield College
Joanna Panapa