Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Upston

Christchurch,Southbridge

Summary

Dynamic RV Service Technician with a strong work ethic and exceptional customer service skills, recognised for enhancing customer satisfaction at Digital RV. Proven ability to streamline repair processes and implement cost-saving measures, while fostering team collaboration and knowledge sharing. Adept at diagnosing issues across diverse RV models, ensuring optimal service delivery.

Overview

2026
2026
years of professional experience

Work History

RV Service Technician

Digital RV
2023 - Current
  • Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
  • Implemented cost-saving measures through diligent evaluation of component functionality before recommending replacements or repairs.
  • Collaborated with manufacturers to stay updated on new products, recalls, and warranty procedures for optimized service delivery.
  • Enhanced team productivity by sharing knowledge and expertise with fellow technicians for efficient repairs.
  • Contributed to company growth by actively participating in trade shows as a knowledgeable representative promoting services offered.
  • Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
  • Increased customer retention by providing exceptional customer service, addressing concerns, and offering maintenance advice.
  • Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.

Apprentice Arbortist

Arbortek
2021 - 2022
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Prepared worksite by setting up required tools and supplies.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.

Apprentice Arborist

North Canterbury Tree Services
2019 - 2021
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.

Retail Sales Associate

Amberley Medical Centre
2018 - 2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

No Degree - Arborculture

Open Polytechnic
Canterbury
01-2021

High School Diploma -

Rangiora High School
Rangiora, NZ
01-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Order accuracy
  • Supply restocking

Languages

Japanese
Limited Working
Maori
Elementary

Timeline

RV Service Technician

Digital RV
2023 - Current

Apprentice Arbortist

Arbortek
2021 - 2022

Apprentice Arborist

North Canterbury Tree Services
2019 - 2021

Retail Sales Associate

Amberley Medical Centre
2018 - 2019

No Degree - Arborculture

Open Polytechnic

High School Diploma -

Rangiora High School
Joanna Upston