Joanna Upston
Christchurch,Southbridge
Summary
Dynamic RV Service Technician with a strong work ethic and exceptional customer service skills, recognised for enhancing customer satisfaction at Digital RV. Proven ability to streamline repair processes and implement cost-saving measures, while fostering team collaboration and knowledge sharing. Adept at diagnosing issues across diverse RV models, ensuring optimal service delivery.
Overview
2026
2026
years of professional experience
Work History
RV Service Technician
Digital RV
2023 - Current
- Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.
- Implemented cost-saving measures through diligent evaluation of component functionality before recommending replacements or repairs.
- Collaborated with manufacturers to stay updated on new products, recalls, and warranty procedures for optimized service delivery.
- Enhanced team productivity by sharing knowledge and expertise with fellow technicians for efficient repairs.
- Contributed to company growth by actively participating in trade shows as a knowledgeable representative promoting services offered.
- Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
- Increased customer retention by providing exceptional customer service, addressing concerns, and offering maintenance advice.
- Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
Apprentice Arbortist
Arbortek
2021 - 2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Apprentice Arborist
North Canterbury Tree Services
2019 - 2021
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Retail Sales Associate
Amberley Medical Centre
2018 - 2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
No Degree - Arborculture
Open Polytechnic
Canterbury01-2021
High School Diploma -
Rangiora High School
Rangiora, NZ01-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Order accuracy
- Supply restocking
Languages
Japanese
Limited Working
Maori
Elementary
Timeline
RV Service Technician
Digital RV
2023 - Current
Apprentice Arbortist
Arbortek
2021 - 2022
Apprentice Arborist
North Canterbury Tree Services
2019 - 2021
Retail Sales Associate
Amberley Medical Centre
2018 - 2019
No Degree - Arborculture
Open Polytechnic
High School Diploma -
Rangiora High School
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