Joanne Blyth
Greymouth,New Zealand
Summary
Experienced working in sole charge roles and accepting responsibilty, I am able to work independently and as part of a team, and adapt to meet the needs of a job.
Experienced in providing administrative support with a focus on customer service and operational efficiency. Successfully coordinated service appointments, enhancing scheduling processes and maximizing service bay utilization. Demonstrated strong communication skills by addressing customer inquiries and resolving issues promptly, contributing to improved client satisfaction. Managed inventory control for automotive parts, ensuring optimal stock levels and timely replenishment to meet service demands.
Overview
35
35
years of professional experience
Work History
Service Advisor/Parts Manager
JJ Automotive Ltd
Greymouth, 7805
07.2023 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall client satisfaction.
- Coordinated service appointments and follow-ups, ensuring efficient scheduling and maximizing service bay utilization.
- Collaborated with technicians to diagnose vehicle issues and recommend appropriate services, improving repair accuracy.
- Managed inventory control processes for automotive parts, ensuring optimal stock levels and timely replenishment to meet customer demands.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Parts Manager
JJ Automotive Limited
Greymouth, New Zealand
07.2019 - 11.2022
- Managed parts department
- Stock control
- Phone orders
- Customer service
- Booking in vehicles.
- Sourced parts
- Processing invoices
- Nissan, Hyundai, Foton and Great Wall Parts and Service Agent.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
Parts Specialist
CablePrice
Greymouth, New Zealand
07.2014 - 07.2019
- Sourcing parts for excavators and trucks.
- Phone orders
- Stock control
- Processing stock orders
- Customer service
- Processing invoices
Parts Manager
Coast Toyota
Greymouth, New Zealand
02.2007 - 06.2009
- Managed parts department
- Trained staff
- Customer sales
- Sourced parts
- Phone
- Stock control
- Processed invoices
Parts Consultant
Coast Toyota
Greymouth, New Zealand
03.2002 - 02.2007
- Ordered and sent parts
- Customer sales
- Sourced parts
- Phone
- Processed service department warranty claims
- Stock control
Cafe Assistant
Anklebiters
Greymouth, New Zealand
01.2000 - 01.2002
- Prepared meals, baked goods
- Sandwich making
- Coffee making
- Customer service
Shop Assistant Sole Charge
Blaketown Dairy and Bottle Store
Blaketown, New Zealand
02.1998 - 11.1999
- Customer service
- Managed bottle store
Office Worker/Salesperson/Parts Manager
Mehrtens Motors Limited
Greymouth, New Zealand
02.1994 - 09.1997
- Served customers in the sale of motorcycles and parts
- Carried out general administration work including accounts payable and receivable
- Processed wages
Office Worker
Mehrtens Motors
Dobson, New Zealand
01.1991 - 03.1992
- Processed wages and monthly accounts payable and receivable
- Undertook administration and cleaning tasks
Education
Greymouth High School
GreymouthSkills
- Excellent communication skills
- Commitment
- Customer service
- Client communication
- Service scheduling
- Inventory management
- Parts sourcing
- Invoice processing
- Repair cost estimation
- Stock control
- Payment collection
- Appointment coordination
- Order processing
- Warranty claims processing
- Quote management
- Customer relations
- Inventory restocking
- Ordering parts
- Returns processing
- Problem-solving
- Detail focused
References
Pauline Gilbert- Coast Toyota
03 768 0822
Timeline
Service Advisor/Parts Manager
JJ Automotive Ltd
07.2023 - Current
Parts Manager
JJ Automotive Limited
07.2019 - 11.2022
Parts Specialist
CablePrice
07.2014 - 07.2019
Parts Manager
Coast Toyota
02.2007 - 06.2009
Parts Consultant
Coast Toyota
03.2002 - 02.2007
Cafe Assistant
Anklebiters
01.2000 - 01.2002
Shop Assistant Sole Charge
Blaketown Dairy and Bottle Store
02.1998 - 11.1999
Office Worker/Salesperson/Parts Manager
Mehrtens Motors Limited
02.1994 - 09.1997
Office Worker
Mehrtens Motors
01.1991 - 03.1992
Greymouth High School