Joanne Brinsden
Glendene,AUK
Summary
Experienced in people-oriented industries, demonstrating strong interpersonal skills and cultural awareness. Proven ability to tailor services to meet diverse client needs while adhering to high standards of quality. Reliable team player with a track record of completing tasks autonomously and effectively. Committed to following instructions and delivering results that exceed expectations.
Overview
20
20
years of professional experience
Work History
Customer Service and Delivery Driver
Partmaster Ltd
Grey Lynn, Auckland
07.2021 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Mobile Hairdresser
Self Employed
Auckland , Auckland
06.2020 - 07.2021
- Qualified in all color and cutting applications for diverse clientele.
- Provided in-home services to established and new clients.
- Traveled outside of Auckland for field events and special occasions.
- Possessed 30 years of experience as a professional hairdresser.
Caregiver
Vision West
Oratia, Auckland
08.2018 - 04.2020
- Provided daily assistance with meals, hygiene, and clothing for optimal care.
- Assisting with speech and language therapy.
- Physical therapy.
- Rehabilitation to regain independence.
Tyre Fitter
Cooper Tyres New Lynn
New Lynn, Auckland
11.2018 - 09.2019
- Drove vehicles on and off hoists.
- Repaired punctures.
- Removed and fitted new tires onto new vehicles.
- Prepared vehicles for wheel alignments.
- Restock tire shelves.
Sales Representative
Complete First Aid Supplies Ltd
New Lynn, Auckland
10.2017 - 11.2018
- Serviced and sold first aid kits compliant with New Zealand occupational health and safety standards.
- Organized monthly schedules for customer first aid kit servicing.
- Traveled across Auckland and north island to replenish client first aid kits.
Customer Service Specialist
Rubbish Direct Ltd
Glendene, Auckland
09.2016 - 10.2017
- Answered phone calls and responded to emails from new and existing customers.
- Coordinated with operations team to arrange orders and ensure optimal customer care.
- Processed credit card payments via phone calls and emails, ensuring secure transactions.
CSR, Vinner and Drivers Licencing
Vehicle Testing New Zealand Ltd
Henderson, Westgate, Avondale And North Shore, Auckland
11.2011 - 08.2016
- Executed cash handling and customer service functions while managing office duties.
- Assisted with compliance knowledge for new and deregistered vehicles.
- Acquired expertise in the Land Data System for all vehicle licensing processes.
- Processed driver licenses and facilitated learner driver license tests.
Operations Manager
Cityhop Ltd
Auckland CBD, Auckland
10.2010 - 11.2011
- Maintained fleet of 18 vehicles in Auckland and Wellington through regular cleaning, COF, registration, and servicing.
- Coordinated vehicle movement between locations to ensure optimal efficiency.
- Facilitated new member sign-ups and renewals to enhance membership base.
- Delivered exceptional customer service during interactions with members.
- Ensured accurate programming of vehicles for bookings and hires.
- Processed memberships and invoices via internet banking.
- Liaised with members to address specific customer requirements.
Assistant Manager
Hire Ace and Bargain Rentals Ltd
Auckland CBD, Auckland
01.2010 - 10.2010
- Managed maintenance, servicing, COF, and registration of vehicles in store.
- Ensured cleanliness and readiness of rental cars, small trucks, and vans.
- Handled cash transactions while delivering exceptional customer service.
- Coordinated transfer of vehicles between Auckland stores efficiently.
Courier Driver
Pace Couriers
Auckland CBD, Auckland
09.2005 - 10.2010
- Ensured timely pick up and delivery of urgent packages to various clients.
- Coordinated job prioritization to optimize delivery efficiency.
- Established strong rapport with customers across diverse sectors.
- Delivered packages to hospitals, banks, jewelers, private residences, corporate offices, and Repco outlets.
- Managed heavy lifting aspects involved in daily deliveries.
- Executed out-of-region deliveries to Hamilton, Tauranga, and Whangarei.
Education
Customer Service Training, Programme Specailising in Retail And Hospitality - Customer Service
TREE HOUSE
Auckland08-2009
Certificate in Hairdressing - Hairdressing
Manukau Institute of Technology
Auckland, NZ03-1995
Skills
- Customer service expertise
- Leadership skills
- Time management
- Coaching proficiency
- Effective communication
- Adaptability to new skills
- Motivation
Timeline
Customer Service and Delivery Driver
Partmaster Ltd
07.2021 - Current
Mobile Hairdresser
Self Employed
06.2020 - 07.2021
Tyre Fitter
Cooper Tyres New Lynn
11.2018 - 09.2019
Caregiver
Vision West
08.2018 - 04.2020
Sales Representative
Complete First Aid Supplies Ltd
10.2017 - 11.2018
Customer Service Specialist
Rubbish Direct Ltd
09.2016 - 10.2017
CSR, Vinner and Drivers Licencing
Vehicle Testing New Zealand Ltd
11.2011 - 08.2016
Operations Manager
Cityhop Ltd
10.2010 - 11.2011
Assistant Manager
Hire Ace and Bargain Rentals Ltd
01.2010 - 10.2010
Courier Driver
Pace Couriers
09.2005 - 10.2010
Customer Service Training, Programme Specailising in Retail And Hospitality - Customer Service
TREE HOUSE
Certificate in Hairdressing - Hairdressing
Manukau Institute of Technology