Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Joanne Chin

Joanne Chin

Auckland,AUK

Summary

I was an Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

I am highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am an ambitious, career-focused job seeker, i am ever ready to help launch career while achieving company goals.

Overview

20
20
years of professional experience

Work History

Owner of a Fusion Eatery

Joanne Chin
Auckland CBD , Auckland
03.2019 - 08.2023
  • Managed daily operations of business, including buying stocks, managing stocks,hiring and training staff.
  • Created new menus to attract new customers
  • Negotiated contracts with suppliers.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed industry trends to develop competitive strategies.

Business Owner/Food Truck Operator

Joanne Chin
Auckland CBD, Auckland
04.2015 - 10.2018
  • Kept records for production, inventory, income and expenses.
  • Set pricing structures according to market analytics and emerging trends.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.

Business Owner -Commercial Cleaning

Joanne Chin
Auckland, Auckland
09.2008 - 07.2018
  • Identified and recruited staff members, including managers and sales personnel.
  • Negotiated contracts with vendors for supplies and services.
  • Prepared Cleaning Contract / Quote to customers
  • Monitored cash flow to ensure proper budgeting of resources.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Resolved conflicts between employees or customers in a timely manner.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Interviewed, trained and supervised employees.
  • Handle Complaints -Resolved issues quickly through meticulous research and quick decision-making.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Created daily cleaning scope to cleaners

Sales /Account Manager

David
Northcote , Auckland
06.2004 - 05.2008
  • Developed and implemented sales strategies that resulted in increased revenue.
  • Built strong relationships with clients by providing exceptional customer service.
  • Managed accounts to ensure customer satisfaction and account retention.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
  • Wrote, proofed and edited sales proposals and correspondence.
  • Liaised between customers and franchisees to deliver successful solutions according to customer needs.
  • Determined cost and pricing of proposals and bids.

Kitchen Helper

Linda
New Lynn, Auckland
04.2003 - 02.2004
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Assisted cooks in preparing ingredients for meals.
  • Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
  • Assisted chefs in plating dishes for presentation.

Education

Diploma of Travel And Tourism -

Unitec
Mt Albert
2004

Skills

  • Marketing
  • Personnel Relation
  • Customer Relations
  • Product Branding

Timeline

Owner of a Fusion Eatery

Joanne Chin
03.2019 - 08.2023

Business Owner/Food Truck Operator

Joanne Chin
04.2015 - 10.2018

Business Owner -Commercial Cleaning

Joanne Chin
09.2008 - 07.2018

Sales /Account Manager

David
06.2004 - 05.2008

Kitchen Helper

Linda
04.2003 - 02.2004

Diploma of Travel And Tourism -

Unitec

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Joanne Chin