Joanne Fleming
Bastia Hill,Whanganui
Summary
Meticulous Accounting Clerk with 10 years of experience maintaining financial records and reviewing financial activity. Polished in using Xero Accounting Software for report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Diligent about keeping records accurate and schedules planned. Well-organized team player possessing excellent communication and time management. Trustworthy professional openly accepts direction and follows through.
Overview
23
23
years of professional experience
Work History
Accounting Clerk
P & M Transport
, Whanganui
08.2014 - Current
- Managed accounts accurately through detailed revenue reporting.
- Compiled and reported on expense data to aid in budget planning.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Analyzed documentation and standard financial statements for accuracy.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Used Xero Accounting Software to track accounting information.
- Updated accounting ledger and journals with updated transaction information.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Processed both outgoing and incoming payments and invoices.
Beauty Therapist
Jo's Beauty Therapy
, Napier
01.2011 - 03.2024
- Greeted customers and handled payment processes before and after treatments.
- Worked on reception desk by answering phones, scheduling appointments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Applied makeup to achieve desired day-to-day and special event looks.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Gave advice on skin care products and increased salon revenue by selling specialized products and plans.
- Assisted customers in feeling relaxed and comfortable with the process.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Beautified customers by performing facials and waxing.
- Kept notes listing preferences and services provided to clients for quick reference.
House Cleaner
Fleming Cleaning Services
, Napier
03.2010 - 03.2024
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Receptionist / Administrator /Supervisor of Operations
Longreach Motel
, Longreach, QLD, Australia
01.2002 - 05.2006
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Handled diverse needs for clients in-person, by phone or through email.
- Created fliers, brochures to communicate brand objectives.
- Performed data entry and other administrative tasks to support departments.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Supported office security by following safety procedures and controlling access via reception desk.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Analyzed financial activities of department to share budgetary input with managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints or answered customers' questions.
Education
Diploma - Beauty Therapy
New Zealand Institute of Electrolysis And Beauty
Palmerston North, NZ12-2009
Skills
- Account Reconciliation
- Invoicing
- File Maintenance
- Records Management
- Report Preparation
- Payment Processing
- Relationship Building
- Flexibility and Adaptability
- Retail experience
- Health and safety compliance
- Exceptional time management
- Exceptional communicator
- Phone and Email Etiquette
References
P & M Transport, Nicholas Neilson, Owner Operator, Whanganui, 027 8577 940
House Cleaning Client, Debra Fletcher, 027 4455 518
Character Reference, Kura Ratana, Senior Housing Support Manager, 022 0106 486
Timeline
Accounting Clerk
P & M Transport
08.2014 - Current
Beauty Therapist
Jo's Beauty Therapy
01.2011 - 03.2024
House Cleaner
Fleming Cleaning Services
03.2010 - 03.2024
Receptionist / Administrator /Supervisor of Operations
Longreach Motel
01.2002 - 05.2006
Diploma - Beauty Therapy
New Zealand Institute of Electrolysis And Beauty
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