Hi, I’m
Joanne Godinho
Auckland,AUK
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Detail-oriented professional with superb people skills. Engaging and helpful . To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
years of professional experience
Work History
Allure Hair And Beauty Limited
Salon Manager
09.2002 - 07.2023
Job overview
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales. Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Save And Invest
Team Manager
05.2001 - 12.2003
Job overview
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
Work & Income
Customer Service Representative
05.2001 - 09.2003
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and professionally
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to demonstrating empathy, and resolving problems swiftly.
Portrait Place
Sales Representative
05.2001 - 09.2003
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bombay UniversityIndia
Bachelor of Arts from History And Geography
03.1975
Gloria Convent Girls High SchoolIndia
from Secondary School Certificate
03.1971
Skills
- Fashion Familiarity
- Client Needs Assessment
- Revenue Generation
- Product Development
- Accurate Money Handling
- Recruitment and Hiring
- Salon Retail Sales
- Stock Maintenance
- Cleanliness and Sanitation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salon Manager
Allure Hair And Beauty Limited
09.2002 - 07.2023
Team Manager
Save And Invest
05.2001 - 12.2003
Customer Service Representative
Work & Income
05.2001 - 09.2003
Sales Representative
Portrait Place
05.2001 - 09.2003
Bombay University
Bachelor of Arts from History And Geography
Gloria Convent Girls High School
from Secondary School Certificate
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