Summary
Work History
Skills
Timeline
Generic

Joanne Haines

Rotorua,Pukehangi

Summary

Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Work History

Sales Executive

Drapes By Design
10.2017 - Current
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention

Sales Manager

Sales
03.2009 - 08.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Resolved customer issues quickly to close deals and boost client satisfaction

Department Manager

Spotlight
07.2000 - 04.2009
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Skills

  • Staff Management
  • Database Management
  • Order Management
  • Sales Presentation
  • Till Counting
  • Goals and Performance
  • Sales Expertise
  • Service Promotions
  • Account Servicing
  • Sales Team Leadership
  • Employee Guidance
  • Recommending Solutions
  • Restock Shelves
  • Phone Inquiries

Timeline

Sales Executive

Drapes By Design
10.2017 - Current

Sales Manager

Sales
03.2009 - 08.2016

Department Manager

Spotlight
07.2000 - 04.2009

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Joanne Haines