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reading
sewing
travel
family / friends
Joanne Henley
Loburn,CAN
Summary
Knowledgeable Practice Manager offering more than 30 years of experience working for several providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 3000 patients yearly.
Overview
45
45
years of professional experience
Work History
Practice Manager
Rangiora Medical
04.1992 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 5 office personnel and 6 clinical staff.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Bank Clerk
Post Office
01.1980 - 07.1985
- Maintained security standards by verifying customer identification during transactions as per bank policies.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Managed daily balancing tasks for teller drawer, minimizing discrepancies and adhering to audit requirements.
- Promoted increased use of online banking tools with thorough explanation and demonstration for customers.
Education
Rangiora High School
RangioraSkills
- Practice management
- Staff management
- Workflow management
- Policy and procedure development
- Supplies ordering
- Workflow planning
- Managing files and records
- Staff supervision
- Patient education
- Problem identification
- Patient safety
- First aid CPR AED
- New hire training
Interests
Timeline
Practice Manager
Rangiora Medical
04.1992 - Current
Bank Clerk
Post Office
01.1980 - 07.1985
Rangiora High School
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