Joanne Henry
Summary
Dynamic friendly professional with a solid background in administration, customer service, and reception expertise, offering excellent skills in patient relations and office management.
Able to maintain office operations at optimal levels with strong organizational, communication skills and multi-tasking abilities.
A commitment to excellence reflects a mature, honest, and reliable character, fostering positive relationships across diverse cultures and individuals.
Adaptability and a proactive approach to learning enabling enhanced job performance, supported by a can-do positive attitude.
Motivated and dependable team member known for punctuality, strong work ethic and professional presentation.
Eager to contribute immediately to a new role, bringing a wealth of life experiences that enrich personal growth and professional development.
Overview
4
4
years of professional experience
Work History
Medical Receptionist / Full-time
Greenstone Family Clinic
06.2022 - Current
- Efficiently managed patient arrivals and visitors in a timely, professional and caring manner
- Manage accurate booking of patient appointments/cancellations/waitlists according to clinic policies/guidelines
- Manage high volumes of patient communications across multiple channels (phone, voicemail, portal and email) with timeliness and efficiency
- Manage appropriate patient triaging and queries in accordance with clinic policies/guidelines
- Manage and action patient enrolment queries, records, and visa requirements as per Ministry of Health guidelines
- Process patient enrolments/re-enrolment (16+)/casual drop-off enrolments efficiently and accurately, ensuring all documentation is updated and completed in a timely manner
- Process online portal, Manage My Health documentation and registration activation
- Manage and action own tasks and inbox.
- Collect and process incoming mail, including sorting, scanning and allocating accordingly
- Manage invoicing and processed payments receipted in accordance with guidelines
- Manage end of day banking including reconciliation and discrepancies
Tertiary Student / Full-time
Manukau Institute of Technology
2021 - 2021
Director/Self Employed Administrator / Casual
Ramsay's Electrical Ltd
2018 - 01.2022
- Generate invoices for customers
- Print and file all business-related documents and correspondence
- Deal with all email/phone queries/correspondence with Accountants, Electrical Supplier and Customers when needed
- Share job of yearly stock-take
- Sole charge of all business expense payments for accountant, electrical supplier and IRD
- Stationery stock control
Stay at Home Mum
N/A
2014 - 2018
Night-fill Assistant / Casual
Countdown Pukekohe South
03.2014 - 06.2014
- Fill and face stock on shelves to company standard
- Rotate and check dated stock to ensure within use by dates
- Stock handling procedures in the rear areas to company standards
- Complete stock handling procedures on time, before store opening hours
- Organise pallets of promotional stock to fill and face shelf ends
Stay at Home Mum
N/A
1998 - 2014
Maternity Leave
N/A
1997 - 1998
Receptionist/Administration Assistant / Full-time
Anchor Products
01.1996 - 01.1997
- First point of contact for the company
- General administration duties
- Reception duties
- Provided clerical support to personnel
Receptionist/Typist / Full-time
Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd
01.1994 - 01.1995
- First point of contact for the company
- Sole charge of reception
- Provide word processing duties
- Provided administration support to all personnel
Receptionist / Temporary
No Limits Motivational Training
01.1993 - 01.1994
- General administration duties
Office Assistant / Voluntary
Community Corrections Office
1992 - 1993
- General administration duties
Education
NZ Certificate in Business Administration Level 4 - Medical Administration Specialisation
Manukau Institute of Technology
Manukau Campus01.2021
NZ Certificate in Business Level 3 - Administration & Technology
Vision College
Pukekohe01.2019
Certificate in Computing For Employment Level 2 -
Solomon Group
Pukekohe01.2015
NZ Certificate in Business Administration Level 4 - Office Administration & Computing
Manukau Institute of Technology
Otara Campus01.1999
Skills
- MedTech32 Database System
- MedTech Evolution Database System
- 3CX Phone System
- Online Portal (Manage My Health)
- Working Knowledge in Microsoft Office 365: Word, Excel, Power Point, Outlook, Access, Publisher and Teams
- Medical Transcription - Dictaphone (Introduction)
Relevant Employment Summary
Medical Receptionist, Greenstone Family Clinic, 2022
Director/Self Employed Administration, Ramsay's Electrical Ltd, 2018 - 2022
Receptionist/Administration Assistant, Anchor Products Paerata, 1996 - 1997
Receptionist/Typist, Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd, 1994 - 1996
Timeline
Medical Receptionist / Full-time
Greenstone Family Clinic
06.2022 - Current
Night-fill Assistant / Casual
Countdown Pukekohe South
03.2014 - 06.2014
Receptionist/Administration Assistant / Full-time
Anchor Products
01.1996 - 01.1997
Receptionist/Typist / Full-time
Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd
01.1994 - 01.1995
Receptionist / Temporary
No Limits Motivational Training
01.1993 - 01.1994
Tertiary Student / Full-time
Manukau Institute of Technology
2021 - 2021
Director/Self Employed Administrator / Casual
Ramsay's Electrical Ltd
2018 - 01.2022
Stay at Home Mum
N/A
2014 - 2018
Stay at Home Mum
N/A
1998 - 2014
Maternity Leave
N/A
1997 - 1998
Office Assistant / Voluntary
Community Corrections Office
1992 - 1993
NZ Certificate in Business Administration Level 4 - Medical Administration Specialisation
Manukau Institute of Technology
NZ Certificate in Business Level 3 - Administration & Technology
Vision College
Certificate in Computing For Employment Level 2 -
Solomon Group
NZ Certificate in Business Administration Level 4 - Office Administration & Computing
Manukau Institute of Technology