Summary
Overview
Work History
Education
Skills
Relevant Employment Summary
Timeline
Generic

Joanne Henry

Summary

Dynamic friendly professional with a solid background in administration, customer service, and reception expertise, offering excellent skills in patient relations and office management.


Able to maintain office operations at optimal levels with strong organizational, communication skills and multi-tasking abilities.


A commitment to excellence reflects a mature, honest, and reliable character, fostering positive relationships across diverse cultures and individuals.


Adaptability and a proactive approach to learning enabling enhanced job performance, supported by a can-do positive attitude.


Motivated and dependable team member known for punctuality, strong work ethic and professional presentation.


Eager to contribute immediately to a new role, bringing a wealth of life experiences that enrich personal growth and professional development.


Overview

4
4
years of professional experience

Work History

Medical Receptionist / Full-time

Greenstone Family Clinic
06.2022 - Current
  • Efficiently managed patient arrivals and visitors in a timely, professional and caring manner
  • Manage accurate booking of patient appointments/cancellations/waitlists according to clinic policies/guidelines
  • Manage high volumes of patient communications across multiple channels (phone, voicemail, portal and email) with timeliness and efficiency
  • Manage appropriate patient triaging and queries in accordance with clinic policies/guidelines
  • Manage and action patient enrolment queries, records, and visa requirements as per Ministry of Health guidelines
  • Process patient enrolments/re-enrolment (16+)/casual drop-off enrolments efficiently and accurately, ensuring all documentation is updated and completed in a timely manner
  • Process online portal, Manage My Health documentation and registration activation
  • Manage and action own tasks and inbox.
  • Collect and process incoming mail, including sorting, scanning and allocating accordingly
  • Manage invoicing and processed payments receipted in accordance with guidelines
  • Manage end of day banking including reconciliation and discrepancies

Tertiary Student / Full-time

Manukau Institute of Technology
2021 - 2021

Director/Self Employed Administrator / Casual

Ramsay's Electrical Ltd
2018 - 01.2022
  • Generate invoices for customers
  • Print and file all business-related documents and correspondence
  • Deal with all email/phone queries/correspondence with Accountants, Electrical Supplier and Customers when needed
  • Share job of yearly stock-take
  • Sole charge of all business expense payments for accountant, electrical supplier and IRD
  • Stationery stock control

Stay at Home Mum

N/A
2014 - 2018

Night-fill Assistant / Casual

Countdown Pukekohe South
03.2014 - 06.2014
  • Fill and face stock on shelves to company standard
  • Rotate and check dated stock to ensure within use by dates
  • Stock handling procedures in the rear areas to company standards
  • Complete stock handling procedures on time, before store opening hours
  • Organise pallets of promotional stock to fill and face shelf ends

Stay at Home Mum

N/A
1998 - 2014

Maternity Leave

N/A
1997 - 1998

Receptionist/Administration Assistant / Full-time

Anchor Products
01.1996 - 01.1997
  • First point of contact for the company
  • General administration duties
  • Reception duties
  • Provided clerical support to personnel

Receptionist/Typist / Full-time

Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd
01.1994 - 01.1995
  • First point of contact for the company
  • Sole charge of reception
  • Provide word processing duties
  • Provided administration support to all personnel

Receptionist / Temporary

No Limits Motivational Training
01.1993 - 01.1994
  • General administration duties

Office Assistant / Voluntary

Community Corrections Office
1992 - 1993
  • General administration duties


Education

NZ Certificate in Business Administration Level 4 - Medical Administration Specialisation

Manukau Institute of Technology
Manukau Campus
01.2021

NZ Certificate in Business Level 3 - Administration & Technology

Vision College
Pukekohe
01.2019

Certificate in Computing For Employment Level 2 -

Solomon Group
Pukekohe
01.2015

NZ Certificate in Business Administration Level 4 - Office Administration & Computing

Manukau Institute of Technology
Otara Campus
01.1999

Skills

  • MedTech32 Database System
  • MedTech Evolution Database System
  • 3CX Phone System
  • Online Portal (Manage My Health)
  • Working Knowledge in Microsoft Office 365: Word, Excel, Power Point, Outlook, Access, Publisher and Teams
  • Medical Transcription - Dictaphone (Introduction)

Relevant Employment Summary

Medical Receptionist, Greenstone Family Clinic, 2022


Director/Self Employed Administration, Ramsay's Electrical Ltd, 2018 - 2022


Receptionist/Administration Assistant, Anchor Products Paerata, 1996 - 1997


Receptionist/Typist, Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd, 1994 - 1996


Timeline

Medical Receptionist / Full-time

Greenstone Family Clinic
06.2022 - Current

Night-fill Assistant / Casual

Countdown Pukekohe South
03.2014 - 06.2014

Receptionist/Administration Assistant / Full-time

Anchor Products
01.1996 - 01.1997

Receptionist/Typist / Full-time

Morrison, Conlan & Woolley Taxation Consultants 1992 Ltd
01.1994 - 01.1995

Receptionist / Temporary

No Limits Motivational Training
01.1993 - 01.1994

Tertiary Student / Full-time

Manukau Institute of Technology
2021 - 2021

Director/Self Employed Administrator / Casual

Ramsay's Electrical Ltd
2018 - 01.2022

Stay at Home Mum

N/A
2014 - 2018

Stay at Home Mum

N/A
1998 - 2014

Maternity Leave

N/A
1997 - 1998

Office Assistant / Voluntary

Community Corrections Office
1992 - 1993

NZ Certificate in Business Administration Level 4 - Medical Administration Specialisation

Manukau Institute of Technology

NZ Certificate in Business Level 3 - Administration & Technology

Vision College

Certificate in Computing For Employment Level 2 -

Solomon Group

NZ Certificate in Business Administration Level 4 - Office Administration & Computing

Manukau Institute of Technology
Joanne Henry