Summary
Overview
Work History
Skills
Timeline
StoreManager

Joanne Leiper

Tauranga,BOP

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

6
6
years of professional experience

Work History

Store Manager

Hartleys
06.2019 - Current
  • Daily banking
  • Managed cash control, and store opening and closing procedures.
  • Managing store rosters
  • monthly manager reports
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully
  • recruiting and training sales staff
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained product levels for merchandise and organized backroom and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Store merchandising
  • Shift scheduling

Timeline

Store Manager

Hartleys
06.2019 - Current

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Joanne Leiper